Shire Veteran Jobs

General information

Ref # 17500

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Operations Processor is responsible for working collaboratively within a team environment to review and validate certain documents required for loan processing, and to obtain information needed for the loan agreement. Customer Advocates are required to be accurate, compliant, efficient, effective, and perform their duties within established policies and procedures. The Customer Advocate will perform primary and secondary duties, including reviewing and verifying information provided by customers, obtaining payoffs, tax and registration fee information, making outbound and taking inbound calls, providing consistent and timely follow up to customers and business partners, and coordinating with teammates to perform other departmental duties. Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, be a passionate service professional with strong communication and computer skills, and be poised and professional at all times.

The Work Itself

• Review and verifying information provided by customers, which includes driver’s license, registration, insurance, odometer reading, and other required documents
• Make outbound calls to various financial institutions and state motor vehicle departments, obtaining payoff, tax, and registration information
• Ensure business objectives and compliance standards are met on a monthly basis
• Provide outstanding customer service while meeting service level agreements
• Multi-task between phone, computer work, and emails, working collaboratively with teammates to manage multiple work queues
• Provide consistent and timely follow up to customers and business partners
• Update customer files and records timely and accurately
• Communicate effectively and build successful working relationships with teammates, business partners and other employees
• Follow internal processes to align with policy, procedure, and process changes
• Recommend new approaches, policies, and procedures to increase productivity and efficiency Responsible for identifying and mitigating fraud
• Prioritize tasks based on time sensitivity
• Perform other departmental duties, as needed

The Skills You Bring

• High School degree or equivalent is required
• Previous customer service, call center, data entry or loan originating experience preferred
• High level of daily phone volume experience preferred (inbound and/or outbound)
• Strong verbal and written communication skills, and effective listening skills
• Must be comfortable talking on the phone with customers, peers, business partners and third parties
• Fast learner that can comprehend, retain, and implement required policies and procedures
• Ability to thrive in a fast-paced work environment, work independently and as part of a team
• Must exude exceptional customer service
• Detail orientated with excellent time management skills
• Expert typing and data entry skills
• Strong critical thinking skills that will be used to generate resolutions for escalated accounts
• Proficient computer skills, including MS Office products (Outlook, Word, Excel)
• Ability to work overtime hours and Saturdays, as needed

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 48880

Experienced: 54440

Expert: 60000

Incentive Compensation: This position is eligible to participate in our annual incentive plan