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Introduction
As a System Services Representative at IBM, you will serve as the primary technical interface to clients, coordinating hardware and software support while delivering operational services. This role is crucial in ensuring customer satisfaction through exceptional technical support. You will advise clients on preventive maintenance, configuration, operation, and environmental factors that can significantly impact product performance and the overall IT operation of the client. Your responsibilities will include addressing client needs efficiently and effectively, ensuring seamless operational services, and contributing to the smooth functioning of systems and infrastructure. In this position, you will be at the forefront of driving customer satisfaction by providing exceptional technical support. You will coordinate both hardware and software support to meet client requirements, ensuring that all operational services are delivered effectively. Your role will involve on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components, requiring effective communication, problem-solving skills, teamwork, and adaptability. You will be expected to maintain a high level of professionalism and technical expertise to support our clients effectively. IBM Systems is dedicated to helping IT leaders think differently about their infrastructure. Our systems are designed to understand, reason, and learn, enabling our clients to innovate while avoiding IT issues. As a System Services Representative, you will play a pivotal role in this mission, contributing to the development of leading-edge technology portfolios optimized for cloud computing and cognitive business.
Your role and responsibilities
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. System Services Representatives advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation
IBM seeks to hire a dedicated Citigroup x86 System Services Representative for 3rd shift (each shift is 12 hours 7PM-7AM on a weekly rotation).
Required technical and professional expertise
• Drive customer satisfaction by providing exceptional technical support.
• Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.
• Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.
Preferred technical and professional experience
Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.
· Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.
· Effective communication skills and extremely reliable.
· Strong problem-solving abilities and timely with all administrative tasks.
· Teamwork and adaptability.
· Reliable Vehicle
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.