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MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Technical Expert Technician in Austin , TX to support our fast-growing Security division.

MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives, and much more.

WHAT YOU WILL BE DOING:

• Works autonomously to program and troubleshoot.

• Collaborates well with technical teams and customers.

• Delivers high-quality solutions.

• Interface with and train customers on installed equipment/systems.

• Maintain communications with customers and technical teams to resolve customer issues.

• Master trainer and mentor to others within the team and to customers.

• Leads the programming and successful setup of installed systems and platforms.

*  *

WHAT YOU WILL BRING TO THE TEAM:

• Minimum five years, an average of 10 years of experience with the installation and service of enterprise-level physical security systems and platforms (Access Controls, CCTV, Intrusion / Burglar, etc.)  

• 7+ years of experience Proficiency in programming acrossmultiple platforms and systems.

• Expert knowledge of access control,CCTV, and other security systems.

• Expert in diagnosing and troubleshooting technical issues.

• Can resolve advanced-level systemissues.

• Mentors and develops others within thetechnical team.

• Serves as a master trainer and SME.

• Responsible for network documentation.

DESIRED CERTIFICATIONS:

• Amag

• Lenel

• Genetec

• S2

• Milestone

• Exacq

• Kantech

• Pelco

• Avigilon

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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