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USAA User Experience Designer- Mid Level (Remote option available) in Austin, Texas

Purpose of Job

We are seeking a talented User Experience Designer- Mid Level for San Antonio, TX, Austin, TX, or Plano, TX facility. This person may also work remotely in a 100% Remote Work Environment.

This role will support the Workforce Experience team within the Chief Design Office. You will help reimagine and improve the experience of your fellow employees across USAA. You will spend your time facilitating human-centered design thinking, designing solutions to high-impact and high-visibility issues, developing standards for internal applications, and advocating on behalf of the workforce. As a member of this team, you get to improve the productivity and satisfaction of the people that you work with, and you can see the impact of your work every day.

Contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This outstanding mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

  • Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions

  • Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.

  • Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.

  • Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.

  • Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.

  • Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.

  • Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.

Minimum Requirements:

  • Bachelor's degree OR 4 years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

  • Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

  • A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

  • Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

  • Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

  • Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

  • Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

  • Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

  • Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • Demonstrated experience facilitating human-centered design thinking methods from concept through design implementation

  • Ability to work effectively in a collaborative, virtual environment to create top-performing experiences

  • Professional written and interpersonal skills

  • Experience conducting user and usability research and translating research findings into actionable insights

  • Ability to prioritize and manage several milestones and projects efficiently in an agile environment

  • Proficient with UX design software such as Figma, Sketch, and Invision

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 – 131,400* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (

Relocation assistance is Not Available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.