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Service Manager
Avon, NY (http://maps.google.com/maps?q=5614+Tec+Dr+Avon+NY+USA+14414)
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Description
Competitive Pay, Close to Home, Easy Application Process -Apply Today
Position Specifics:
Department: Service
Reports To: Store Manager
Supervises: Service Clerks/Writers, Service Technicians, Service Staff
Compensation & Benefits:
Extremely Competitive Wages + Bonuses
Paid Time Off
Health Benefits
Employee Discount
401k and more
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing, and employee development activities for employees reporting to this position
Responsible for other duties as assigned by your manager
Requirements
Experience, Education, Skills, and Knowledge:
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
Salary Description
$58,500-$80,000