JOB REQUIREMENTS: The Cana Island Sr. Crew Leader works as an assistant
manager and leads the team on the island when the site manager is not
present. This position includes the role of Visitor Services Associate,
while also working to supervise when needed. This person will work in a
variety of roles to meet the overall needs of the Cana Island Light
Station and the Door County Maritime Museum. The person in this role
will be engaging, and highly capable in all areas related to operation
of the admission desk, retail store, and customer service; creating
positive and memorable experiences for our guests. These staff members
are the \"face of Cana Island & the Museum\" and interact with all
guests, many of our donors, as well as our museum volunteers. Ability to
work in a fast paced environment while maintaining a friendly and
professional attitude; Handle cash and credit card transactions at the
Admissions Desk, including admissions, store sales, and guest
interactions; Warmly greet visitors; Communicate general information and
history of Cana Island Light Station and Door County Maritime Museum;
Explain the fee structure and tower times and delays; Maintain radio
contact with store and tower personnel; Maintain accurate records of
visitor count and monies received; Responsible for keeping area neat and
clean at all times; Provide excellent customer service; promote the
museum\'s mission and vision in all activities; Regularly communicates
with management about visitor experiences including their ideas and
concerns; Assist other crew with receiving, and preparing merchandise
for sale; Maintains an expert level of knowledge and proficiency in the
museum\'s Point of Sale computer system; Assist museum in meeting goals
by promoting museum memberships, programs, school and group experiences
and special events; Be accountable for cash handling, including opening
and closing drawers, counting cash, making deposits, making sure enough
change is in the drawer; Consistently punctual, dependable and prepared
for scheduled shifts, meetings, events or programs; Perform other duties
as assigned; ***** OTHER EXPERIENCE AND QUALIFICATIONS: Excellent
public relations and customer service skills, including customer service
concepts and techniques; Strong computer skills and a ability to learn
Point of Sale computer systems and software; Demonstrates
resourcefulness, good judgment, and excellent interpersonal and
communications skills. Can effectively listen and interpret the needs of
the customer and make appropriate recommendations; Self-motivated with a
strong work ethic; ability to be both helpful and assertive when
promoting museum membership, programs and events; Good problem solving
skills; Ability to work independently and collaboratively; Shows
sensitivity to diversity including individuals with physical challenges
or special needs; ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Door
County Maritime Museum & Lighthouse Preservation Society, Inc. Attn:
Megan Dietz 120 N Madison Ave Sturgeon Bay, WI 54235 E-Mail a Rsum:
mdietz@dcmm.org E-Mail a Work Application: mdietz@dcmm.org