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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Description Summary
This position, reporting to the Billing adjustments Associate Manager is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team’s to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures.
Key Areas of Responsibility
Process Manual invoices/Credits/Re-bill requests on source system based on pre-approved forms received
Process Service Order Adjustments & special projects invoice creations
Updating billing address changes
Create month end report of invoices
Modifying customer Invoices and re-issuing
Non Standard/ Customer Specific Billing activities
Skills & Qualifications:
The required experience will be 2-5 years of relevant experience in Order to Cash Billing & Invoicing Process
Proficient in billing activities and closure, with knowledge of Oracle Cloud and experience in SFDC.
Intermediate Excel skills, including Pivot Tables and VLookup.
Quick learner with the ability to maintain quality in high-volume work environments.
Strong communication skills, both verbal and written, with excellent reading comprehension.
Efficient in data input, demonstrating speed and accuracy, along with outstanding keyboarding skills.
Strategic and tactical thinker, proactive in process improvement to enhance service quality and reduce costs.
Reliable, trustworthy, and customer-focused, with effective time management and a positive attitude towards learning and challenges
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0073736