ATS Company: ATS Corporation
Requisition ID: 12366
Location:
Bangalore, KA, IN
Date: Apr 29, 2024
SAP Concur Support Specialist
Summary:
We are seeking a skilled and motivated individual to join our team as aConcur L2 Technical Support Specialist/Entry-Level SuccessFactors Support Specialist. In this role, you will be responsible for providing technical assistance related to SAP Concur’s /SuccessFactors Travel, Expense, Invoice modules. In this role, you will provide essential support to our clients using SAP Concur/SuccessFactors, ensuring smooth operations and efficient resolution of technical issues.
Key Responsibilities:
Configuration Management:
Configure parameters and settings within SAP Concur’s modules based on the overall design defined by the Functional Consultant.
Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors).
Conduct initial testing of product configurations.
Collaboration:
Collaborate with Functional Consultants to ensure the final system aligns with business requirements.
Work within assigned customer project teams, utilizing various platforms.
Technical Expertise:
Perform work at the highest technical level within one or more functional areas.
Customize application functions to meet specific business needs and processes.
Apply a broad knowledge of various technical skills to fulfill customization requirements.
User Support:
Assist end-users with inquiries related to SuccessFactors modules (Employee Central, Recruiting, Compensation, etc.).
Troubleshoot and resolve basic technical issues promptly.
Collaborate with senior team members to escalate complex problems.
System Maintenance:
Monitor system performance and identify areas for improvement.
Assist in system upgrades, patches, and enhancements.
Maintain accurate documentation of support activities.
Data Management:
Assist in data entry, validation, and corrections within SuccessFactors.
Ensure data integrity and compliance with company policies.
Training and Knowledge Sharing:
Participate in training sessions to enhance your understanding of SuccessFactors.
Share knowledge with colleagues and contribute to a supportive team environment.
Qualifications:
Education: Bachelor’s degree in a relevant field (preferred).
Experience: 3 to 6 years of experience in SAP Concur L2 Technical Support.
Skills:
Proficiency in SAP implementation and technical support.
Familiarity with SAP Credit Management.
Strong problem-solving abilities.
Excellent communication and collaboration skills.
Ability to work in a rotational shift environment.
Job Description
Additional Information
About ATS
ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including preautomation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 o