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Kyndryl, Inc. Technical Writer in Bangalore, India

Your Role and Responsibilities

Objectives of this Role

  • Develop comprehensive external (sales, marketing, technical publishing contents) and internal (business cases, customer wins, benefits statements, technical design and architectural documentation, etc) that meets Kyndryl and industry standards

  • Obtain a deep understanding of services, offerings, assets and delivery capabilities to translate complex commercial and technical information into simple, polished, and engaging content

  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users (both internal and external) up for success

  • Develop content related to market research, service catalogs, costing guidelines, Statement of works, architecture and design artefacts, UI/UX design specifications, qualitative and quantitative benefits with evidence, references, testimonials, sales and marketing and maintain detailed database with content versioning, search and retrieval mechanisms

  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various teams to understand project requirements

  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive narration and language across all documentation

Required Technical and Professional Expertise

  • Bachelor’s degree in relevant technical field

  • 10+ years’ industry experience as an effective technical writer

  • Proven ability to quickly learn and understand complex topics

  • Previous experience writing documentation and procedural materials for multiple audiences

  • Experience using different tools to create documentation including open standards, Adobe suite of products, Git Pages, draw.io , etc

  • Superior written and verbal communication skills, with a keen eye for detail

  • Experience working with Data & AI teams specially in IT services and engineering organization is a huge plus

Preferred Technical and Professional Experience

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

  • Firm understanding of the IT services specially Data and AI terminologies including Cloud technologies

  • Previous service delivery and software development experience

  • Certification through the Society for Technical Communicators

Required Education Bachelor's Degree

Preferred Education Master's Degree

Country/Region India

State / Province KARNATAKA

City / Township / Village Bangalore

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Software Development & Support

Role ( Job Role ) Software Developer

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

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