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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM's Security Software team is seeking a User Experience (UX) Researcher who is passionate about making a difference in the world through responsible, data-driven innovations for our AI and data platforms. As a member of the global user research team, you will join an established and impactful team of user researchers that are responsible for leading and driving user-centered research initiatives. Your research findings and insights will drive the design and development of user-centered solutions. You will collaborate closely with cross-functional teams, including designers, product managers, and engineers, to ensure our products deliver exceptional user experiences. This is a role where you will have the opportunity to shape our UX research strategy, mentor a team of researchers, and demonstrate impact and influence for product roadmap. Rigor, attention to detail, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.
Responsibilities:
Strategic Leadership: Develop and execute a comprehensive UX research strategy that aligns with business goals, ensuring a user-centered approach throughout the product development lifecycle.
Leadership: Define the research roadmap you want you and your user research team to execute. Mentor UX researchers, providing guidance, feedback, and fostering their professional growth.
Research Planning: Define research goals, methodologies, and timelines for various projects, ensuring alignment with product objectives and user needs.
User Research: Conduct qualitative and quantitative research studies, such as interviews, usability testing, surveys, and user journey mapping, to gather insights about user behaviors, needs, and preferences.
Data Analysis: Analyze research data and derive actionable insights that drive informed design decisions and product improvements.
Stakeholder Collaboration: Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process.
User Advocacy: Serve as a user advocate, ensuring that user feedback and insights are consistently considered and prioritized in product decisions.
Industry Trends: Stay up-to-date with the latest UX research methodologies, industry trends, and best practices, and proactively apply them to enhance our research processes and deliverables.
Research Operations: Establish and optimize research operations, including participant recruitment, research tools, and documentation, to streamline research activities and ensure high-quality deliverables.
Collaboration and Communication: Foster a collaborative and inclusive research culture, encouraging knowledge sharing and effective communication across teams and stakeholders.
Executive eminence: Measure and present the impact that UX research has produced through your leadership and work.
Required Technical and Professional Expertise
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, User Experience Research, or a related field. A Ph.D. is a plus.
Proven experience (8+ years) in UX research, with a focus on user-centered research methodologies and techniques.
Strong leadership skills, with experience managing and mentoring a team of UX researchers.
Expertise in both qualitative and quantitative research methods, including usability testing, interviews, surveys, field studies, and analytics.
Proficiency in data collection and analysis and visualization tools to derive meaningful insights from research data.
Solid understanding of UX principles, design thinking, and human-centered design processes.
Excellent communication, presentation, and storytelling skills, with the ability to effectively convey complex research findings and recommendations to diverse stakeholders.
Demonstrated experience in collaborating with cross-functional teams and driving user research initiatives within an agile product development environment.
Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.
Preferred Technical and Professional Expertise
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.