Other tasks that may be required from time to time.
Knowledge, Skills & Abilities Required: • Knowledge of maintenance processes
• Geographic knowledge of city/state
• Technical understanding of auto doors
• Good digital competency and ability to use modern information technology system
• Must have current drivers licence
• Must be able to work flexibly (overtime, out of hours, including weekends).
Special Competencies Required: • Able to follow manager’s or company’s instructions and execute to an appropriate quality standard and instructed timelines
• All electronic and paper documentation is to be completed in an accurate and timely manner in accordance with ASSA ABLOY requirements.
• Service reports are to be written up, clearly and legibly, prior to leaving the job site with signed approval by the customer.
• Able to travel as required
• Able to work at heights using ladder and lift equipment
Key Performance Indicators [KPIs]: • First time fix rate and technician efficiency
• Resolution/escalation of customer issues
• General presentation – clean car, tools, uniform
• Punctuality and reliability
• Product knowledge
• Accurate and timely completion of paperwork/reporting requirements include all customer portals
• Compliance to all relevant policies and procedures including Safety.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.