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Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Job Title : Senior Associate, Systems Management
Employment Type : Regular, Full-time
Set-up : Onsite
Location : Rama III, Bangkok
Schedule : 8:30AM to 5:30 PM Bangkok Standard Time
As a Senior Associate, Systems Management , you will leverage your expertise in the operation and management of IT hardware, software, communications, and/or application solutions. This includes the resources required to plan, develop, deliver, and support properly engineered IT services and products to meet the business’ needs. You will also prepare new or changed services, manage change processes and performance of systems and services, in relation to their contribution to business performance. Additionally, you will also apply technical skills to support the operation and maintenance of vendor products, services, and solutions and typically have responsibility for sizing, troubleshooting, and critical client situations.
The role entails advancing and optimizing the enterprise monitoring environment through script development; offering expert guidance on adoption and expansion best practices; overseeing administration, architecture, and management of agents, dashboards, reports, and alerts; participating in system upgrade planning and execution; staying abreast of platform developments; ensuring the performance and capacity of monitoring/job management tools; providing support for diverse systems; and maintaining comprehensive documentation on architecture and operational processes.
In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you.
Who You Are
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Join us at Kyndryl if you’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Minimum Requirements:
Bachelors in Information Technology, Computer Science, Computer Engineering, or other relevant degree is a must.
Requires at least 3 years of relevant experience in application monitoring and systems integration.
Prior impressive background in system management and technical support is a must and is critical to the role.
Prior background in scripting languages to automate tasks and manipulate data is a must.
A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems is required.
Prior working knowledge with enterprise system management operation, especially in enterprise system monitoring, observability, visualization ,and dashboard is required.
Preferred Skills, Qualities, and Capabilities:
Exceptional verbal, written, project management, presentation and communication skills is highly appreciated.
Impressive technical, analytic and problem solving skills combined with the ability to provide quick resolution to problems.
Basic knowledge on SolarWinds, SiteScope, Zabbix, Grafana, ELK, Ansible, Splunk is highly preferred.
Prior background with any of the SQL database is strongly encouraged.
Impressive programming abilities is highly appreciated.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.