This series is responsible for performing a variety of duties related to
the processing of cases, including entering data in automated systems,
within an office of a Clerk-Magistrate, a Register of Probate, or an
equivalent office. In addition to case processing duties, this series is
responsible for providing service to the public and other individuals
who have business with the court, consistent with policies on
confidentiality. The position titles above the entry level require the
performance of increasingly more responsible and varied work which
requires more knowledge of court procedures and operations and the
exercise of more independent judgment. Employees are hired at the entry
level position title and are eligible for reclassification to the
higher-level position titles within this series consistent with the
specifications for the higher-level position titles. The position titles
revert to the entry level when there are vacancies. ORGANIZATIONAL
LEVELS: This position is part of a series that includes a number of
levels. Employees are appointed to the entry level and are eligible to
advance to the higher levels consistent with this job description and
Trial Court policies. Case Specialist I - This is the entry level
position title within this series. Employees at this level are expected
to perform a variety of duties which teach them the business of the
office or a major work unit within an office. Case Specialist II - This
is the second level position title within this series. Employees at this
second level are expected to perform more complex case processing
functions within a major work unit of an office and to be able to
perform those functions within the other major work units as required.
They are also expected to perform administrative support functions. Case
Specialist III - This is the third level position title within this
series. Employees at this third level are expected to perform advanced
case processing functions within a major work unit of an office with
limited supervision, to be able to perform those functions within the
other major work units, and to be able to provide occasional assistance
in a court session as required. Case Specialist IV - This is the fourth
level within this series. Employees at this fourth level are expected to
function as a resource person within a major work unit of an office, to
be able to perform the full range of case processing responsibilities in
all work units as required, to assist in the training of employees, and
to be able to provide regular assistance in any court session as
required. May also serve as a back-up to a Case Coordinator. Case
Specialist I Duties: Provides customer service to attorneys, litigants,
law enforcement personnel, and the general public. This includes
assisting the public in filling out forms and applications and
responding to routine requests for information concerning cases,
scheduling and court procedures. May use specialized communication
skills in performing these duties. Receives training and assists
experienced users on MassCourts, a comprehensive, integrated case
management system which features electronic filing of complaints,
extensive docketing, scheduling, and management reporting, or on another
case processing system. Performs general case intake duties, including
receiving court papers and documents, determining general case category,
making docket entries, either manually or through an automated case
processing system as necessary, and preparing case file folders. See
complete job description when applying.