The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government's standards for functionality, cleanliness, safety, and security.
Maintenance Responsibilities
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Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.
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Ensures all paint and flooring meet company standards.
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Repairs or replaces all HVAC systems such as individual air conditioning units as needed.
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Cleans and maintains the hotel's exterior spaces such as the parking lot, swimming pool, landscaping, etc.
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Maintain grounds, general cleaning required
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Customer-oriented and friendly; dealing with guests with professionalism and patience
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Time management skills
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MUST BE A team player
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Provide quality service
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deep cleaning projects
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Anything that contributes to a positive culture and the success of the hotel.
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Other duties as assigned
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Guest Service
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Offer guests assistance whenever possible.
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Responsible for resolving escalated customer relations issues.
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Answers inquiries pertaining to hotel policies and services.
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Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations.
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Responsible for positively representing and promoting the property.
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Ensures systems and procedures are in place and followed for guest safety and security.
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Assists guests and staff with anything that they may need from a maintenance perspective
Other Duties as Assigned
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Assists other maintenance engineers as needed.
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Properly secures all tools, equipment, and supplies after use.
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Reports any major repair issues or requests to the Maintenance Manager or General Manager
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
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High School Diploma, GED, or equivalent years of relevant work experience required.
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1+ years of previous maintenance/grounds experience preferred but not required
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Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills.
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Ability to efficiently work under time constraints.
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