Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Selling and Service
Understands organizational objectives and makes decisions that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Manages sales strategies, initiatives and growth across all categories
Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
Sales/productivity goals: sets and communicates goals for the team, tracks store's performance at all times
and achieves sales through team
Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
Creates positive impressions with store team and customers by bringing best self to work through elevated,
sophisticated, appropriate business attire consistent with Coach's guide to style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Coaches team on how to incorporate trends into their selling experience with customers
Influences customer's purchase decisions by balancing patience and assertiveness
Sensitive to customer and team's needs and tailors approach by reading cues
Resolves customer problems and meets customer needs in a timely manner through solution-oriented and
forward thinking
Encourages team to build long-term relationships with customers to drive business
Develops both self and individual product knowledge skills and remains aware of current collections
Protects and drives the needs of the business at all times
Understands the positive sales impact staffing has on the business; recruits and hires accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing
Company tools
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Leads by example
Demonstrates confidence when leading the team and managing the store
Takes initiative; has a high level of ownership and accountability for results of self and others
Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate
Builds trus