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Description
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Office. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment
Providing remote tech support
LAN troubleshooting and support
Troubleshooting AV systems, particularly large or complex integrated systems
Collaborating IT Program to improve customer satisfaction
Key job responsibilities
Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.
TCP/IP networking knowledge
Broad understanding of infrastructure technologies
Experience with cabling infrastructure best practices and methodologies.
Familiarity with common networking terms and fabric based network design.
Manage work and priorities through ticketing system and workflow.
Collaborate with various stake holders or vendors to execute projects.
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
Complete customer requests via trouble ticketing system and project management workflows.
Deliver simple, sustainable and repeatable solutions and processes.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Participate in the migration, basic configuration and rollout of new or upgraded hardware.
Troubleshoot difficult IT problems without SOPs.
Plan and coordinate CMs and CM templates.
Participate in hiring, training and development of others.
Lead and Deliver projects.
Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls at the enterprise level.
Basic Qualifications
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
4+ years of technical support experience
4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Bachelor's degree in IT, computer science or equivalent
Ability to manage high priority projects
Preferred Qualifications
3+ years of supporting a windows server environment experience
Experience supporting video conference and teleconference equipment
2+ years DevOps experience; Familiar with one or more coding language
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.