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Description
As a Robotics Field Solutions Manager, you will be the primary point of contact for internal customers. You will engage those customers to understand and triage their problems, collect and document the functionality and requirements of the solution they desire, transfer these artifacts to engineering teams, and manage the implementation of programs and solutions in the field. You will balance business needs with technical constraints, striving to find the right solution for each customer while maintaining a strong focus on standards and supportability. Interpreting, analyzing, and making inferences from key performance indicators, causal factors, and other datasets is critical. The ability to build productive relationships with colleagues and customers at remote sites around the world will make you successful in this role, as will patience and a sense of humor. You will frequently travel to various facilities in North America, and Europe.
Our ideal candidate is passionate about technology and automating processes where it makes sense, possesses strong written and verbal communication skills, strong task and time management skills and has a successful track record of delivering on cross-functional projects with remote and multi-functional teams. They obsess over customers, providing real-time support for immediate concerns, and work to truly understand how the technologies can be leveraged to fill their needs.
Key job responsibilities
Manage relationships with field RME and Operations teams to drive reliability and performance improvement to robotic assets in the field.
• Demonstrate analytical and quantitative skills: the ability to use data analysis techniques to back up assumptions and develop business cases.
• Effectively interact and collaborate with Customers, engineers, software development engineers other Technical Program Managers and multiple internal teams to define and deliver complex solutions based on customer feedback
• Drive solutions to gaps between teams, processes and systems, supporting teams to reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, too much friction in existing processes)
• Develop, implement, and govern KPI reporting for the given portfolio of assets, providing assessments of the performance gaps at sites, as well as possible solutions.
• Contribute to and influence technical designs of field-facing solutions by systematically collecting customer feedback and translating to product requirements.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs to deliver the right support to field teams.
• Maintain and disseminate program information to stakeholders
• Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents.
• Apply subject matter expertise in robotics systems to maximize building utilization of systems.
• Perform, utilize, and provide analysis to assess material handling system performance.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Dallas, TX, USA | Denver, CO, USA | Nashville, TN, USA
Basic Qualifications
• Bachelor’s degree in in a technical STEM or Engineering discipline (Industrial, Electrical, Mechanical, Civil, Computer Science, Software / Systems Development), degree in Mathematics / Statistics, or comparable scientific or technical degree from an accredited university.
• 2+ years of experience in technical support leadership roles, systems engineer, or systems development.
• 2+ years of industrial / robotics maintenance with equivalent experience in the mechanical or electrical fields
• 2+ years technical troubleshooting, triaging, and prioritization of operational risks based on failure modes of automated equipment.
• Ability to travel to various sites as needed, globally
• Technical understanding of: robotics system components/controls, HMI components, control network components, motion control, and standard electrical components.
• Experience in some or all of the following areas: Automated conveyors systems or controls, electrical and electronic principles, blueprint and electrical schematic reading, CMMS programs, preventive maintenance procedures, industrial electrical, industrial controls, industrial electronics, industrial PC literary, N.E.C.
Preferred Qualifications
• 2+ years’ experience in the field with Amazon Robotics equipment.
• Technical understanding of: robotics system components/controls, HMI components, control network components, motion control, and standard electrical components.
• Experience with: Databases & data pipelines, SQL optimization, development and integration of disparate data platforms / systems.
• Ability to understand and develop with common modern programming languages & communication protocols: python, SQL, JSON, CURL & HTTP requests, etc.
• Understand how to interact with and develop within AWS and similar platforms: AWS services, API Integrations, serverless computing, microservices
• Understanding of: 480V 3-phase, 110 VAC, and 24VDC systems
• Ability to interpret, modify, and develop drawings both mechanical and electrical
• Ability to identify, maintain, and utilize SCADA systems and KPI's
• Excellent communication, documentation and presentation skills for technical and business audiences
• Understand and critically evaluate technical systems end-to-end for strengths, weaknesses, impacts and improvements
• Robust troubleshooting and data analytical skills
• Strong collaboration, negotiation and influencing skills
• Ability to influence others in a technical role and interact with all levels of management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.