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Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview Lead analysis, design and implementation of operating procedures to meet strategic business goals. Drive operational excellence by strategizing and developing day-to-day operational tactics that deliver significant improvement to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedures. Provide operational expertise to the rest of the Enterprise; represent the department at Enterprise level, and drive solutions that positively impact the department. Job Responsibilities: Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, operating procedures, tools and methods. Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department Align policy, procedure and process with other lines of business to ensure consistent experience. Work on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions. Identify need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes. Serve in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives. Education: Bachelor's Degree (Required) Work Experience: 4-7 years Experience in operational management and/or project management. () Knowledge, Skills and Abilities: Cross Functional Relationships (Required) Process Improvement (Required) Problem Solving (Required) Project Management (Required) Attention To Detail (Required) Licenses and Certifications: * At least 18 years of age * Legally authorized to work in the United States Colorado Pay Range: $92,600 - $125,200 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out Travel: