At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Title: Digital Customer Success Operation Analyst 1
City: Belo Horizonte, MG
Work Model: Hybrid
Clevel: C36
As a Digital Customer Success Operation Analyst 1 , you will be responsible for working with teams to drive and enable business growth. We lead cross-functional efforts, provide objective analysis and insights, incubate new functions, and execute strategic initiatives aligned with the company's goals. Join our Animal, Nutrition and Health Ops team, which focuses on bringing improvements and data to all teams in the structure.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
Responsible for maintaining, organizing, sanitizing and analyzing all data related to Precision Farming teams.
Creating personalized service models, intelligent and optimized processes.
Providing support on all fronts of the Precision Farming team: commercial, customer success, online and field consulting, mapping, defining and executing process flow and metrics that are capable of measuring deliveries, analyzing the process.
Defining processes, methodologies, flows and standards, with a view to scaling the operation. Focus on retaining and expanding the client base.
Maintaining and updating team KPIs, aiming for continuous improvement and operational efficiency.
Creating dashboards, analyses and presentations for all levels of the company, delivering results assertively.
You Bring
Include the main requirements for the position
Academic degree in Engineering, Statistics, Information Systems, or related fields.
Strong experience with Agile methodologies, project and process management, business operations, and customer success.
Advanced English (mandatory); basic Spanish (desirable).
Proficiency in building dashboards using PowerBI, Tableau, and working on multidisciplinary projects with Agile methodologies. Experience in data construction and extraction using Python and APIs.
Positive, persistent, and resilient attitude with excellent project management skills to ensure timely and on-budget delivery.
Strong communication, organization, time management, teamwork, and analytical skills.
We Bring
A space to grow by encouraging and supporting curiosity and an open mindset;
A culture that prioritizes safety and well-being, both physically and mentally;
A flexible work environment that empowers people to take accountability for their work and own the outcome;
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
A firm belief that working together with our customers is the key to achieving great things;
An eagerness to be one team and learn from each other to bring progress to life and create a better future.
How to apply
Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal. For further information, please contact (TAP name), (e-mail).
Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com