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• The role will be Asst. Vice President (C12)

• The role will report to the VP or SVP leading the team

• The role will involve leading a team of analysts

• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention

• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

• Bachelor’s Degree with 7-10 years of experience in data analytics, or Master’s Degree with 6-10 years of experience in data analytics, or PhD.

• Must have:

• Marketing analytics experience

• Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

• Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

• Good to have:

• Experience in financial services

• Experience working with data from different sources and of different complexity

Skills:

Analytical Skills:

• Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle them

• Strong logical reasoning and problem-solving ability

• Proficient in converting business problems into analytical tasks, and analytical findings into business insights

• Proficient in identifying trends and patterns with data

Tools and Platforms:

• Proficient in Python/R, SQL

• Experience in Hive

• Proficient in MS Excel, PowerPoint

• Good to have:

• Experience with PySpark

• Experience with Tableau

Soft Skills:

• Ability to drive clear and comprehensive communication flow between business stakeholders and the team and vice versa, translating analytical findings into key insights and actionable recommendations

• Building and managing high performance teams

• Ability to coach and mentor team members on an ongoing basis

• Ability to drive ideation on analytical projects to tackle strategic business priorities

• Comfort on working with ambiguity and open-ended questions

• Strong process/project management skills

• Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

Job Family Group:

Decision Management

Job Family:

Business Analysis

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.