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Job Description
DESCRIPTION:
Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.
CSS is looking for Engineers skilled and with real experience on Middleware technologies mainly on Oracle Analytics and Oracle Data Integrator and having knowledge on additional Middleware areas would be considered a plus.
These engineers will join the CSS Global SaaS & Apps Delivery, a team which centrally delivers proactive and reactive services for any country across the globe.
SKILLS:
Installation and configuration of OBIEE/OAS/OAC/OBIA/ODI.
Administration and support of OBIEE/OAS/OAC/OBIA environments.
Troubleshooting and performance tuning.
Developing and tuning Repository layers and init blocks as well as reports and dashboards.
Strong Knowledge with ETL and Data warehousing.
Strong Knowledge with BI Publisher (XML Publisher).
Strong Knowledge with ODI and integration with OBIEE.
WebLogic Server Hands on experience on administration, deployment, troubleshooting and performance tuning.
Coherence 3.6/3.7 & 12c is a plus
Installation, configuration, & deployment of Coherence application including cache configuration
Knowledge with performance tuning including Network performance test.
Identity Management suite (OID, ODS, SSO, OIM, OAM) is a plus
REQUIREMENTS:
University Degree;
Fluent English (French; Spanish and German will be also valued)
Availability to travel and work onsite at customers
Availability to work 24x7 (on-call)
What we offer
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical, life insurance, and access to retirement planning
An inclusive culture that celebrates what makes you unique
Responsibilities
RESPONSIBILITIES:
Develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer,
Develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,
Act as the technical primary point of contact for Oracle Support
Safeguard customer satisfaction, and renewal, through quality delivery and added value.
Deliver high quality technical results to CSS Customers.
Ensure adherence to internal methodology, tools and quality standards.
Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.
Understand customer requirements and based on own skills and experience, being able to
design the proper architecture using the most appropriate products,
design a technical plan to integrate them and
implement the technical solution.
Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.
Escalate at the right time customer issues to Technical Account Manager where relevant.
Active participation on Services development.
Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer