At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Description
As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. We are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, we will offer strategic technical support to assure the highest level of customer satisfaction. Initial focus is to create/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. We are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Career Level - IC3
Responsibilities
The Oracle Fusion Technical Consultant will be part of the Application technical team responsible for providing support, enhancement services using the technology stack of Oracle Fusion Applications.
Roles and Responsibilities:
Candidates will be required to work closely with the Business and Functional consultants and should have the ability to coordinate, interact and work with different teams for the delivery of the solution.
Displaying proficiency with the Oracle Fusion modules (Finance, SCM, and HCM) and tools used for Fusion Applications.
Liaise with Oracle on the production issues and product bugs.
Designing RTF Template, Excel Template, XSL template, E-text template as per the requirement.
Should be able to E-mail & FTP Bursting in many objects.
Perform BI Publisher Bursting
Should be able to do OTBI drill down
Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.
Should be able to handle multiple domains like SCM, HCM and Finance for OTBI subject area.
Able to work on problem tickets as a part of problem management process.
Should be able to create ESS jobs for BIP reports.
Mandatory Skills:
Experience in Oracle SQL, PL/SQL is mandatory.
Hands on BIP reports, OTBI analyses is mandatory.
Developing and testing extracts using BI Cloud Connector (BICC).
Strong Performance tuning based on oracle recommended standard processes.
Additional Skills:
Working knowledge on Oracle Integration cloud (OIC), Shell scripting knowledge, and using SOAP and REST web services.
Have knowledge on custom objects, application composure, smart forms.
Good to have FRS studio & Smart View.
Diversity & Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.