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Job Description
Oracle provides the world’s most complete, open, and coordinated business software and hardware systems, with more than 370,000 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is coordinated to work together as a single system. In addition, Oracle's open architecture and options gives our customers benefits from industry-leading products, including system availability, scalability, energy efficiency, performance, and total cost of ownershipAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and begin for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly authoritative in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are multifaceted and sophisticated applying independent judgment. May have project lead role. shown ability with Core products or consistent record with Applications products and have a technical degree or equivalent experience i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry OR (for Applications) validated professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Career Level - IC3
Responsibilities
Job description
Required Skills:
Technical
• 6-10 Years of experience as an Administrator/Developer with strong solid grasp on OAS, OAS, FAW, OBIEE, and OBIA
• Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must.
• Confirmed understanding on Oracle Database/Essbase would be an added advantage.
• Solid grasp on Data.
• Knowledge on SSO/SSL/LDAP would be useful.
• Knowledge on Oracle Discoverer would be added advantage
• Should have worked on UNIX/Linux Operating System
Customer Management
• Ability to identify customer problem and provide technical solution in timely manner
• Ability to understand customer vitality and sensitivity of problem
• Strong Verbal and Written communication skills
• Ability to speak authoritatively.
• Ability to work well with demanding customer environment and delight customer
• Strong Alignment to Process and be process champion
Product and Technology:
Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer