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Job Description
Job profile:
As part of Oracle Finance GIU – SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the world Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets. Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.
Analyst will work, supervise the progress and also work with the partner teams and customer support teams. They will need to join the customer calls, project and Operations call
Experience Required: Minimum 2+ years of Cloud and customer production support experience.
Education Qualification & Certifications:
B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.
Graduates/Post-Graduates from any stream or Diploma in Computer Engineering
Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.
Job Description:
Strong knowledge on Oracle Cloud (OCI) and/or other cloud services
Strong knowledge of Dockers & Kubernetes is necessary.
Strong knowledge of Oracle Cloud (OCI) and/or other cloud services
Strong knowledge of Oracle Database administration and maintenance
Good understanding with Customer onboarding, provisioning, Go-Live readiness
Basic knowledge of Gitlab CI-CD and Git tools are mandatory.
Working knowledge of Linux System Admin
Automation & scripting skills, terraform, python, shell
Should be familiar with SaaS services and products
Should work closely with Cloud Engineering and Product engineering teams
Basic Networking knowledge and experience in using Load Balancer tools
Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.
Additional notes:-
Support customers 24 x 7, need to work in shift-based coverage and night shifts on a rottion basis
Work with Front Support, QA, Dev & various cloud teams to achieve business goals and customer success
Support Incident, Change & Patch Management, Support problem and incident management.
Work on Queue with the customer-initiated tickets and resolve the request
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries, and cultures, allowing you to thrive in new roles and innovate while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, and interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.
Career Level - IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer