Shire Customer Service Specialist in Berlin, Germany

With nearly 24,000 employees in 65+ countries our therapies are available in more than 100 countries .

Shire is the global leader in serving patients with rare diseases. We strive to develop best-in-class therapies across a core of rare disease areas, supplemented by diversified capabilities in highly specialized conditions.

In the fight against rare disease, we believe every day is an opportunity to win.

And so we never stop exploring new therapies and supporting patients across a range of therapeutic areas. Our heritage, expertise and strong sense of urgency fuel our innovation. Our global reach enables us to help more people than ever before.

Shire is looking for Customer Service Specialist to join our Customer Service Team on a full time, permanent basis in Berlin, Germany.

Customer Service Specialist (m/f)

Reference: R0026835

The Customer Service Specialist will report into the Head of Supply Chain for the DACH Region and will:

  • coordinate all the relevant activities related to 3PL/4PL customer order management including i.e. call center (when relevant),

  • track and monitor EDI and manually processed order management, customer account set up, preparation of shipment documentation, shipment, credit/debit notes, customer enquiries, complaints, pricing, invoicing (when relevant) and customer data base update.

RESPONSIBILITIES:

  • 60% of the time : Managing through 4PL or directly the receipt and processing of Customer Orders to ensure reliable supply of Product to Customer

  • 20% of the time: -Consignment Center management , returns, claims

  • 15% of the time: Working with Cluster Supply Chain to ensure uninterrupted supply of product to Cluster

  • 10% of the time: Business Support and specific projects

  • 5% of the time: Reporting monitoring and control

EDUACTION & EXPERIENCE REQUIREMENTS:

Essential:

  • Excellent knowledge of Customer Service and or Supply Chain environments

  • Experience of delivering quality service to customer in a compliant environment

  • Effective written and oral communication skills in English and German required in order to facilitate information flow across internal / external supply chain partners and Customers.

Desired:

  • Knowledge of ERP systems including packages relating to Customer Order Processing and Supply Chain mgmt. (i.e. SAP, JDE, Siebel)

  • Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain. This can include but is not limited to GxP considerations and controlled substance regulations.

OTHER JOB REQUIREMENTS:

This position may include national/international travel on limited basis to ensure the required systems and processes are integrated or implemented.

This sounds interesting to you?

We are looking forward to hearing from you. Please visit our careers page https://jobs.shire.com/ and submit your application for the position of Customer Service Specialist (Reference: R0026835).

Please do not hesitate to contact Ms. Maxi Gruber via mgruber-c@shire.com for any questions related to this job posting or the recruitment process.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.