Shire Patient Services Lead (Immunology/HAE) in Berlin, Germany


Arbeitsort: Berlin, Germany

Vollzeit, unbefristet


The PATIENT SERVICES LEAD - IMMUNOLOGY/HAE leads and drives excellence in the patient service team and supports programs across all business units, working together with all relevant local functions and global/international teams. Responsible for development and successful execution of local solutions, with guidance from global/international teams. Reports to the Head Patient Services DACH.

25% of the time:

  • Assess and monitor impact and execution of current patient service offerings, including feedback from service users and stakeholders such as HCPs, payers and patient organizations.

15% of the time:

  • Develop, lead and implement best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders. Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations.

25% of the time:

  • Manage third party patient support providers, ensure quality delivery and manage associated budget

15% of the time:

  • Create and deliver a plan to expand patient support programs to cover maximum patients.Develop and track other KPIs associated with patient support.

10% of the time:

  • Develop relationships with leading nurses in relevant therapeutic areas. Organize training regarding our disease areas and services.

10% of the time:

  • Share best-practices with local and international team.


  • Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline

  • Experience in pharmaceutical industry (>5yrs) is required, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients

  • Experience with the design and implementation of patient support programs is preferred

  • Strong understanding of the patient support environment

  • Proven project management experience

  • Excellence command of written and spoken English

  • Knowledge of any local language is an asset

  • Experience in market access, patient organizations and external affairs desirable


  • English: business fluent

  • German: business fluent

  • well versed in MS-Office Packet (MS-Project, Word, Excel, PowerPoint)


  • Patient-centric and service oriented mindset

  • Strong enthusiasm with a drive to succeed and the ability to work independently

  • Ability to drive multiple projects simultaneously and to deliver results

  • A team player with excellent interpersonal skills

  • Proven capability to influence and drive change agendas without formal authority

  • Business acumen and budgeting skills

  • Excellent communicator with strong written and verbal presentation skills


Internal Contacts

  • Head Patient Services DACH

  • Leadership

  • Global Patient Support

  • Local and global brand teams

  • Functional business partners including Medical Affairs, Legal, Regulatory, Human Resources, Drug Safety, Quality, Supply Chain, VD & A & PA

External Contacts

  • Third party vendors, including service providers and consulting partners

  • Nurses

  • Patient organizations

  • KOLs, HCPs, payers and other similar stakeholders

  • Alliance partners and distributors

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.