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General Dynamics Information Technology Order Fulfillment Specialist for Mobile Devices in Bethesda, Maryland

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Procurement

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is seeking an Order Fulfillment Specialist to support National Library of Medicine (NLM) at Bethesda, Maryland.

At GDIT, we foster a people-centric environment. As an Order Fulfillment Specialist supporting NLM IT Support Services, you will coordinate activities in fulfilling purchase requests.

In this role, a typical day will include:

  • Collaborating with Order Fulfillment team members to support NLM customer with mobile and IT needs

  • Assisting with planning, directing, and coordinating activities in fulfilling purchase requests for IT assets.

  • Working with 3rd party vendor for direct ordering of mobile devices and accessories, reviewing and validating monthly invoices, and managing customer data base.

  • Providing timely and accurate order processing, including but not limited to order entry, price confirmation, deployment of IT assets, and enforcement of policies and procedures.

  • Engaging directly with IT tech support personnel, customers, and management to resolve customer problems and provide customer service support as needed.

  • Conducting research and resolving customer issues and inquiries

  • Working directly with IT support personnel to assist customers with mobile phone set up and activation

  • Providing weekly or monthly reports on productivity, asset inventory, and maintain accurate customer records.


  • BS/BA (or equivalent) and two years related experience

  • Minimum of two years customer service experience

  • Proficiency with Microsoft Word and Excel

  • Minimum of two years of experience working with mobile phone vendors

  • Minimum of two years of experience working with mobile devices (i.e. ipads, Androids, phones, MiFi)

  • Good verbal and written communication skills

  • Must be able to obtain and maintain a NIH Public Trust

Preferred Experience and Qualifications:

  • Working knowledge of ServiceNow

  • Working knowledge of MobileIron

  • Experience working at NIH


  • 401K with company match

  • Customizable health benefits packages

  • Collaborative teams of highly motivated critical thinkers and innovators

  • Internal mobility team dedicated to helping you own your career

  • Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.