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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Account Manager is responsible for managing accounts (provider, community, Outreach, etc) as it relates to Lab Services, maintaining a long-term relationship with accounts and maximizing sales/growth opportunities for the St. Luke’s University Health Network Lab/Outpatient Lab Services department. The Account Manager will represent the Network in their effort to build and enhance the laboratory outreach relationship with area physicians and other healthcare provider facilities. The Account Manager will develop a keen understanding of the needs of area healthcare providers as they relate to their interactions with St. Luke’s entities via personal visits. When not making personal visits, the Account Manager will maintain contact with healthcare providers and/or office managers through telephone contact and electronic messaging.

JOB DUTIES AND RESPONSIBILITIES:

• Develops business relationships with SLUHN clients providing laboratory support for technical questions, new test/service education, problem resolution and service delivery.

• Participates in new business development, coordinating with laboratory outreach strategic business plans. Develops new business by analyzing account potential, initiating, developing, and closing contracts, recommending new opportunities and sales strategies.

• Responsible for on boarding of new St. Luke’s physician practices and independent physician practices (related to Laboratory Services).

• Acts as the key interface between the customer and laboratory operations. Monitors test & patient volumes from clients and responds to promote use of St. Luke’s laboratory services.

• Maintains an overall understanding of the needs of each hospital campus laboratory, healthcare facilities, and the Patient Service Centers supporting physician and patient needs for laboratory services.

• Maintains an overall understanding of the needs of community/outreach customer needs for laboratory services and support customer requirements (ex., reporting/data analysis, workflow/process development, resource engagement, problem solving, etc.)

• Works with the Outpatient Lab Regional Managers to coordinate staffing, training, and technical support community and outreach needs. Works with the Outpatient Lab Regional Managers to conduct and analyze client satisfaction surveys.

• Maintains working knowledge of network IT/patient management systems (EPIC, etc).

• Provides education on outreach clients to the laboratory operations group.

• Maintains accurate and complete records of all meetings and correspondence as well as schedules for client visits.

• Identifies process improvement opportunities and contributes to improvement initiatives. Ability to gather and analyze data for performance improvement.

PHYSICAL AND SENSORY REQUIREMENTS:

Must be able to sit for at least 4 hours at a time. Must be able to stand for up to 4 hours per day. Must be able to walk 3 hours per day. Must be able to drive 4 hours per day. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general and near vision.

EDUCATION:

Bachelor’s degree or equivalent required.

Minimum of 4 years of job-related experience in the health care industry (If Bachelor's degree is in progress will consider candidates that meet the experience requirement as well contingent on degree completion within 36mo of hire.)

TRAINING AND EXPERIENCE:

• Strong account management and relationship building skills required

• Strong written & verbal communications & presentation skills (with various levels within Network incl. Sr. leadership) required

• Strong organizational & time management skills required

• Previous experience in managing accounts and sales is preferred.

• Strong critical thinking skills required

• Must possess self initiative, good problem-solving skills, and negotiating abilities required.

• Intermediate skill level using MS Office software suite (Excel, powerpoint, Outlook, Word) required

• EPIC knowledge/experience preferred

• Ability to work with minimal supervision required

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)