The Emergency Services Operator (Training), under close supervision and upon completion of training, will receive emergency and non-emergency telephone calls from the public; will question callers to determine information pertinent to responder and public safety; will compose official dispatch reports to generate an informed law enforcement, fire, or medical response; will provide life safety or medical pre-arrival instruction to callers in emergency situations; will operate computer systems, dispatch and telephone systems; will furnish general information to non-emergency callers.
Essential Duties and Responsibilities:
- Answer multiple in-coming emergency and non-emergency telephone calls utilizing computerized telephone equipment, question callers and gather information pertinent to the specific problem or emergency.
- Compose official dispatch reports using a computer aided dispatch system to generate a law enforcement, fire and/or medical response.
- Provide life safety information or Emergency Medical Dispatch pre-arrival instructions such as CPR, Heimlich, and rescue breathing to callers.
- Provide routine information to callers in non-emergency situations.
- Transfer callers not requiring public safety response to appropriate government agency.
- Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to emergency services activities; maintain records or recordings of telephone calls.
- Communicate with deaf citizens via teletype.
- May serve as a dispatcher on a two-way radio in times of emergency and in training to become an Emergency Services Dispatcher.
Qualifications and Skills:
- High school diploma or equivalent.
- Strong interpersonal skills.
- Must be able to pass a pre-employment drug test and an extensive criminal history background check.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Preferred Qualifications and Skills:
- One or more years of combined education and experience in customer service, or a related field.
- Experience with city government and knowledge of department and function operations.
Salary: $21.1398 per hour. Salary reflects Step 4 of a 7-step pay scale.
Work Schedule: This is a 24/7/365 operation. Hours of work and days of work will vary.
Equal Opportunity Employer.