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TEKsystems Helpdesk Support Technician in Birmingham, Alabama

Description:

One of TEKsystems large financial clients is starting on a systems conversion with another bank, as the two banks have officially merged. There will be a transitional period (probably until Veterans Day '22) for the companies to determine which internal systems/tools/applications, etc., are being kept and/or being dissolved.

One of the first system conversions to take place is the migration from MS Outlook/O365 (email) to Google Mail. Accordingly, this client is looking to hire a group of helpdesk support analysts on an initial 60 day contract to support this effort. Initially, they will go through 2 weeks of training on the new system and then be ready for the increased amount of calls that will come in to support the internal users and this new email.

This client is looking for a group of technicians to perform "white-glove support" -- that is, to be the friendly voice to minimize the stress and to help train the user on the new technology and also walk them through what is new and different.

Skills:

Help desk support, Help desk, Customer service, Windows 10, Support, Troubleshooting, Office 365

Top Skills Details:

Help desk support, Help desk, Customer service

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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