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Job Title: Slot Machine Attendant
JOB SUMMARY: Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly guest service through well maintained machines, efficient change service, and promotion of customer programs and events.
ESSENTIAL JOB FUNCTIONS: Observes all activity throughout the casino offering assistance to slot machine players, and instruction, and advice on machine functions and payouts. Develops customer loyalty by delivering unparalleled guest interactions. Demonstrates knowledge of the various types of slot machines and identifies major malfunctions and corrects minor machine malfunctions including coin, hopper and bill validator jams. Carries required slot tools to help fix machine problems. Identifies jackpot and hopper fill transactions, processes, verifies and completes them promptly, accurately and with the highest degree of service. Participates in slot machine maintenance, upgrades and new installations. Demonstrates awareness of the various types of slot cheating methods and recognizes any potential attempts. Handles routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel. Always becomes well versed in the various property events and relays same to slot machine players. Help keep casino clean, secure, and well maintained. Responds appropriately and professionally over the radio. Understands and complies with company and departmental directives, policies and procedures. Always presents oneself as a credit to Bull Durham and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Ensures required gaming license is valid and up-to-date.
OTHER JOB REQUIREMENTS: Ability to physically maneuver throughout the casino and in assigned work area(s) in order to meet requirements of the job function as described. Lift, carry, push or drag items of up to 50 lbs. Ability to work standing and walking for long periods of time. Ability to reach and use frequent and repetitive arm movements while performing assigned duties. Ability to work in an environment which may be smoky, with bright lights and high noise level. Responsibility for the security of keys, radio, and employee card. Responsibility for completing all required regulatory and company operational logs/forms correctly, i.e., machine logs. Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations. Must be willing to work nights, weekends, and holidays and work overtime. Must present a well-groomed and professional appearance. Ensure all customers are of legal gaming age. Must read, write, speak, and understand English. Must demonstrate the ability to add, subtract, multiply, and divide. Able to accurately and legibly fill out a Must be 21 years of age and be able to obtain a State of Colorado Gaming License.
TEAMWORK AND VALUES: Must be able to get along with co-workers and work as a team. Offers support and expertise to newer Bull Durham employees. Works with co-workers from other departments in providing the slot department guests with currency change, beverage and host services.
CUSTOMER SERVICE: Sincerely greets, welcomes and introduces self to all guests; uses guest name to create a personalized service experience; celebrates the win, offers a warm farewell.
Promotes and generates new membership into the Players club program. Introduces the Sharpshooter Club to new players by providing guest with information regarding program services and benefits. REPORTS TO: Key Manager
NOTE: This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other task be performed when the circumstances of the job change.
Pay: Starting wage is $13.00 hr + Gratuities paid following day
DATE: 12/13/2021