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information, please see:
https://illinoisjoblink.illinois.gov/jobs/11432876
Description
Performs specialized work in emergency (i.e. E 911) and non-emergency
communications, including screening, receiving, prioritizing and
dispatching 911 and non-emergency calls for Police, Fire, and EMS
services. Receives incoming calls for assistance and determines which
resources to allocate to caller needs.
Examples of Duties
This list may not include all of the tasks and/or knowledge which may be
expected of the employee, nor does it cover all of the specific duties
which may be required. Other duties may be assigned.\
\
- Answers all emergency calls for service.
- Screens incoming calls to determine nature of the problem and
appropriate number of personnel and equipment that will be needed.
- Operates two-way radio to dispatch and assign appropriate Police,
Fire, and EMS personnel and equipment.
- Provides pre-arrival medical instructions to callers using Emergency
Medical Dispatch procedures.
- Operates the Computer Aided Dispatch system (CAD) and Record
Management System (EJS) and uses various other law enforcement
computer systems to access and disseminate information.
- Follows applicable policies, SOPs, directives and orders relating to
call intake and emergency dispatch.
- Communicates information pertinent to on-going activities to other
agencies, officers and command staff.
- Maintains activity logs, warrant files, and Law Enforcement Data
Systems (LEADS) information files, both manually and for entry into
CAD, and maintains files for all LEADS broadcast information.
- Maintains current operating knowledge of all equipment in
Communications Center, the EJS system, and other knowledge to main
LEADS certifications.
- Maintains confidentiality of sensitive and protected information as
required by law and department policy.