This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11878177 Compeer Financial is
seeking collaborative, innovative and dynamic professionals to be a part
of our Top Workplace culture!
Tell me more about this opportunity.
Position Overview:
This position plays a critical role in creating a quality experience for
Compeer Team Members. The incumbent identifies, analyzes and resolves
team member inquiries in a fast-paced environment. Focuses on improving
the team member technology experience to enhance and/or improve
efficiencies by ensuring capability, responsiveness and reliability of
systems. Works on various projects and initiatives related to the
Endpoint Delivery Model, Virtual Desktop Delivery, Unified
Communications, Software Distribution, Image management, Asset and
Desktop management, Mobile Devices, Executive Support, Event Support,
and Audio-Visual Support for all Compeer Financial offices.
Essential Functions:
- Delivers on service commitments by keeping the environment up and
running and is the escalation point for the delivery of BT Services
for Compeer end users that work in an office and remote.
- Plays a role in transitioning new services into service operation,
ensuring the Service Desk\'s requirements are clearly defined and
delivered.
- Works on the implementation of preventative maintenance and software
installs, updates/patches to client-facing technology platforms in
adherence to change management processes.
- Works with both in-house, and possible third-party service providers
and consultants in order to ensure a positive customer experience
and high satisfaction of the BT services delivered.
- Executes the executive support and audio-visual support function to
ensure rapid executive issue resolution, event support and seamless
hybrid working experience for meetings.
- Supports the evaluation, installation, integration, testing and
support of approved business software applications, including
purchased, internally developed, and vendor developed applications.
- Evaluates, installs, configures, tests and addresses complex
problems within computer systems, mobile architecture, peripherals,
and applications based on business needs.
- Maintains, installs and supports approved software and mobile
devices.
- Ensures all servers, desktops and network components are operational
and functioning within organization service level goals.
- Assists in the installation, monitoring and maintenance of WAN/LAN
hardware and data/voice infrastructure to provide the needed system
availability to the organization.
- Supports security administration and image hardening of the
equipment and information on all computer systems within the
company. Maintains security and application access, administers
secure and compliant environment, and ensures application security
and information protection.
- Remains current on application patches and updates, trends and
changes within the information systems industry as it relates to the
company\'s technology needs.
Minimum Qualifications & Required Knowledge, Skills and Abilities:
- Associate\'s degree in computer science, business administration, or
related field; or an equivalent combination of education and
experience sufficient to perform the essential functions of the job.
- Minimum of 5 years help desk or other computer experience with
personal computers, hardware, software (Microsoft, Cisco, and
Citrix) configuration, mobile phones, and video conference equipment
& technologies. Experience with Microsoft System Center or other
network/server monitoring tools preferred.
- Advanced knowledge of desktop operating systems; remote management,
virtualization technologies, data and voice communications; network
operating systems and configurations; and server, desktop and laptop
hardware and configurations.
- Demonstrated client service, interpersonal and skills in
communication, both written and verbal at all levels of the
organization.
- Deep understanding of Compeers technical infrastructure.
- Ability to prioritize and act in high-pressure situations.
- Ability to navigate swiftly and tactfully through difficult
conversations with a positive and resolution focused attitude that
advocates the best outcomes possible for our clients.
- Knowledge of general business, data processing concepts and the
organization\'s business needs.
- Accuracy and attention to detail.
- Effective interpersonal, oral and written communication and client
service skills.
- Effective one-on-one and group presentation skills.
- Effective organizational, time management and planning skills.
- Advanced computer skills including MS Office applications (Word,
Excel, Outlook, etc.) and help desk tracking software.
- Ability to work with a wide variety of internal clients.
- Ability to work with minimal supervision.
- Ability to translate technical information into non-technical terms.
Who is Compeer Financial?
Compeer Financial exists to champion the hopes and dreams of rural
America. By joining our team, you will help empower those in agr