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Description
We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry in Bloomington, Minnesota. As a Customer Service Representative, you will be in charge of managing customer interactions, resolving service issues, processing sales orders, and providing administrative support.
Responsibilities:
• Assisting customers with their inquiries regarding order status, product details, warranty information, and more.
• Accurately processing and fulfilling orders for stock products and accessories.
• Working closely with the sales team to address and resolve sales and service-related issues proactively.
• Documenting all customer interactions and actions taken in Salesforce.com.
• Investigating and resolving any issues related to mis-shipments, financial matters, or product history.
• Providing internal support for the manufacturing facility by communicating with customers for order clarification and necessary changes to custom orders.
• Keeping customers updated regarding product delivery commitments.
• Undertaking special projects as assigned by the management.
• Utilizing your skills in administrative assistance, data entry, written communication, email correspondence, phone system operations, and Office Suite (Excel and Word).
Requirements • Proficiency in Customer Service, with demonstrated ability to handle and resolve customer queries and complaints effectively.
• Strong Administrative Assistance skills, including organizing, scheduling, and coordinating tasks.
• Experience with Data Entry, ensuring accuracy and attention to detail.
• Excellent Written Communication skills, with the ability to communicate complex information clearly.
• Proficiency in Email Correspondence, handling detail oriented communications effectively.
• Familiarity with Phone System operations, handling inbound and outbound calls efficiently.
• Experience working in a detail oriented Office setting, demonstrating detail orientation and adaptability.
• Proficiency in Microsoft Excel, including data manipulation, formulas, and reporting.
• Experience with Salesforce.com, managing customer relationships and tracking interactions.
• Typing speed of 45 - 60 WPM, ensuring efficiency in documentation and correspondence.
• Proficiency in Microsoft Word, including creating, editing, and formatting documents. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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