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JOB SUMMARY Primarily responsible for system oversight in regard to maintenance, enhancements, and system selection. This includes but is not limited to teller, debit card, ATM, and eCommerce systems. Works in coordination with the systems team to select and manage system vendors, create and test system specifications, and ensure alignment with organizational needs. Develops and maintains procedures that include controls. Works in coordination with branch and operations leadership to ensure that operational and service activities are assigned to areas where time and skill capacity is available. JOB RESPONSIBILITIES 1. Provide leadership as well as operational guidance to all Retail Branch staff - Serve as a source of knowledge and approval for complex customer transactions. - Assists individual branch team members with problem-solving and researching various issues. - Identify and recognize conflicting priorities and initiate joint problem solving. - Establish and maintain strong relationships with Retail Leadership team as well as other Banking departments. - May be asked to provide input with other departments as needed in relation to fraud, forgery, robbery, and similar activities. - Develop and deliver written and verbal protocols and communications around updates, enhancements, and best-practices to ensure a consistent service experience. 2. Provide system release and enhancement testing support for Teller platform and other systems as needed - Remain current on system capabilities. - Perform release and other testing on assigned system(s). - Provide change documentation and training of applicable updates for affected staff. - Review system capabilities, updates, testing and releases must maintain strong understanding of BPM and Teller systems. 3. Provides system oversight to the bank s ATM - Maintains awareness as to the general status and functioning of bank ATMs. - Engages outsourced service provider as needed for maintenance and system upgrades. - Assists with and coordinates the installation of new ATMs. 4. Key contributor to procedure updates for assigned areas of Retail procedures - Identify requirements from an organizational perspective. - Remain current on compliance and banking regulations. - Contributing to final process decisions. 5. Provides oversight and coordination of systems and vendors associated with the Teller and Banker functions - Work collaboratively with CBSSI to identify new systems, products, or enhancements that meet the business needs of the Bank. - System and Vendor oversight including admin access: BPM, FIS, Deposit Essentials, Wolters Kluwer, MBA, Ring Central, SS and AVS, CheckFree, WC3, Wire Xchange, Teller Supervisor, Fed Cashline, Loomis ICO, Loomis Direct, Web Capture, E-commworks, CNS, DW Watchdog, Client Connect, MasterCard Connect, Access Manager 6. Provide expertise and coordination as needed for projects as assigned within the realm of activities above. - Perform tasks assigned as a project participant with quality and on-time. - Coordinate activities for Retail group when needed. - Draft Retail sub-activities as needed and/or when assigned. - Collaborate across business lines in the development and implementation of new products and services.