This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2199459 Job Description
Summary
Designs, develops, analyzes, troubleshoots, and documents computer
network and infrastructure. Supports client environments as member of
Logicalis\' 24x7x365 operations team. Responsible for support, incident,
problem, change, configuration, performance, and capacity management of
devices and resources monitored by Logicalis Managed Services. Provides
Tier 3 engineering and support for relevant technology of environments.
Essential Duties and Responsibilities
- Designs, installs, and troubleshoots Cisco Application Centric
Infrastructure fabric, including Network Centric and Application
Centric deployments
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- Performs design and analysis of IP addressing, network security,
internet access, e-mail, DNS, NT related services, disaster
recovery, content filtering, power considerations, and remote
access.
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- Demonstrates understanding of ethernet frames, frame switching,
ether types, T-1, DS-3, PPP, Frame Relay.
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- Masters assigned discipline within technical offering (ie: video,
security network management, remote access, routing).
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- Responds and solves client issues utilizing technology tools,
procedures, and training through awareness of service offerings and
Service Level Agreements (SLAs).
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- Understands Information Technology Infrastructure Library (ITIL) and
follows predefined ITIL incident, problem and change management
processes in place for each client when working to resolve client
requests or outages.
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- Provides direct client interaction as needed in support of client
operations.
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- Performs a high level of troubleshooting.
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- Develops design schematics (using Visio, MS PowerPoint and
sketches.)
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- Attains quick problem resolution during implementation and/or
troubleshooting of systems.
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- Tests, evaluates, and develops new products, offerings, and
solutions.
- Conducts training of team members in both formal and informal
environments.
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- Handles several tasks simultaneously (ie: pre-sales designs,
troubleshoot and develop internal network, respond to network down
emergencies).
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- Communicates all events that are not anticipated (new product
requirements, equipment failure, design changes, schedule changes)
with manager.
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- Creates, uses and maintains technical and process documentation.
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- Remains current on technical and company related
literature/correspondence and regularly reviews administrative
procedures.
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- Coordinates service outages with Service Delivery Managers as
required.
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- Documents post-incident response and root cause analysis.
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- Sets course for repeatable processes and auditing Logicalis
processes against service descriptions.
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- Provides technical leadership and acts as technical resource and
mentor to team members.
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- Oversees and executes as needed client health checks in support of
client operations.
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- Executes technology onboarding checklist (integration projects) and
documents risks in integration projects.
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- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors cons stent
with the organization\'s values.
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- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
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- Supports and conducts self in a manner consistent with customer
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education:
- Bachelor\'s Degree in a related field.
Experience / Technical Requirements
- 5 years in Cisco environments; switches, routers, and firewalls.
- Experience with Cisco SD-WAN (Viptela)
- Experience with Cisco DNA Center
- Experience with Cisco Meraki
- Experience with Fortinet and/or Aruba network devices
- Specialty such as network infrastructure, network security or
network management.
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- Proficient use of all Microsoft Office applications.
Certifications
One or mo