Overview
At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.
Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.This role will support our Treasure Valley Switchboard Language Services After Hours Scheduling and Children's Services After Hours.
Shift
Must be available for morning, days, evenings, and weekend coverage. Our ideal candidate has open availability.
This is a role that will help cover where support is needed and coverage for PTO on the team, but you will have your schedule in advance
What you can expect from this role
Potentially the opportunity to work from home after 6 months
Provide extensive support via phone and online channels to patients and healthcare providers.
Support incoming calls from patients seeking urgent medical advice and direct to the appropriate triage service to support patient care
Foster community engagement to bolster patients' healthcare journey
Use a variety of technologies, tools and resources to support departmental workflows
This role is not benefit eligible
Minimum qualifications for this role
- Education: High School Diploma or equivalent
What’s in it for you
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Default: Location : City Boise
Category Admin/Clerical/Customer Support
Work Unit Switchboard System Office
Position Type Flex
Work Schedule VARIABLE
Requisition ID 2024-86103
Default: Location : Location US-ID-Boise
Work Location : Name 800 E Park Blvd, Boise, St. Luke's Plaza 4