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PacificSource is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to
status as a protected veteran or a qualified individual with a
disability, or other protected status, such as race, religion, color,
national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the
people we hire and serve. We are committed to creating a diverse
environment and fostering a workplace in which individual differences
are appreciated, respected and responded to in ways that fully develop
and utilize each person\'s talents and strengths.
Responsible for documenting, training and facilitating the adoption and
use of process improvement principles, practices, and tools to
positively impact quality, customer and employee satisfaction and
operational performance. This position will mentor employees, trainers,
team leads and managers on integrating process improvement into their
standard work through education engagements, facilitation of
problem-solving sessions and leadership of periodic improvement projects
such as Rapid Process Improvement workshops. This role will help
institutionalize process improvement and change management best
practices to ensure improvement efforts are successful. This person will
leverage data analysis to define appropriate measures for key
performance indicators and help implement Robotic Process Automation
(RPA), Intelligent Automation and generative AI where appropriate.
Essential Responsibilities:
Provide leadership / mentoring / training to all levels and functions of
the enterprise on the use and practice of process improvement approaches
(like PDCA) and methodologies (such as Just in Time and Lean Six Sigma)
and related tools.
Partner with functional leaders and management staff to assess current
processes, identify process control and process improvement
opportunities and clearly articulate problem definitions, objective
statements, assumptions, risks, requirements, and other standard
elements of project charters.
Independently lead complex problem-solving engagements with leaders at
all levels of the organization and manage/facilitate process improvement
(Kaizen) events.
Tailor the Daily Management System for implementation by leaders in all
areas and at all levels of the organization and manage a DMS assessment
process to help leaders continuously improve their DMS.
Manage a robust evaluation process for the Continuous Improvement team
of selecting, scoping and prioritizing process improvement and
innovation initiatives.
Maintain a portfolio of business projects and initiatives, such as those
in the Plan of Record, that may have a Continuous Improvement (CI)
component and drive prioritization, timing, and sequencing of any CI
work based on targeted objectives.
Learn and understand existing and desired business processes, industry
best practices and benchmarks - document and compare current state to
ideal future state and assist in gap analysis, countermeasures and
improvement including the implementation of quality systems.
Manage end-to-end projects and tasks within projects. Use project
management tools to provide predictable results and visibility to all
stakeholders on the status of all projects.
Plan and execute process improvement transformation Kaizen events
targeted towards improving operations, with special emphasis on
cross-functional and complex value streams and fostering innovation.
Design and implement best practices to cultivate a continuous
improvement culture and mindset across the business such as using
cascading metrics strategic objectives and key results, adoption of a
Daily Management System, enabling standard work, using visual
management, and standard follow up.
Cultivate and support CI champions throughout the organization who can
be partners in driving the adoption of process improvement principles,
practices and tools.
Promote consistency and standardization (one way of doing things) across
the organization with emphasis on training and standardized follow-up.
Partner with leaders to deliver significant and quantifiable process
improvement and financial benefit across the business. Assist leadership
in establishing and communicating baseline and target metrics for key
processes and revising those metrics over time.
In collaboration with the Learning and Development team and Continuous
Improvement colleagues, provide training and assessment on process
improvement concepts and tools at various levels and help build out
educational pathways for CI champions.
Manage process improvement data analysis and reporting activities for
the organization internally. Create and deliver reports,
recommendations, and written/oral presentations to leadership groups.
Reduce manual work by helping implement systems to better manage the
flow of data and work with IT to implement automation and generative A