This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2195582 Job Description
Summary
Supports customers\' server and network environments as member of
Logicalis\' 24x7x365 operations team, headquartered in West Chester,
Ohio. Responsible for support, incident management, problem management
and change management for devices and resources monitored by Logicalis
Managed Services including Windows / Unix / Linux servers, System i
devices, network devices and applications as well as other supported
configuration items for internal and client systems.
Essential Duties and Responsibilities
- Performs break/fix troubleshooting, server/software updates and
feature enhancements to Windows, Linux and Unix servers, Cisco
networking devices and general IT infrastructure.
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- Responds and solves customer issues utilizing technology tools,
procedures, and training through awareness of service offerings and
Service Level Agreements (SLAs).
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- Creates and maintains technical and process documentation for
troubleshooting purposes.
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- Understands Information Technology Infrastructure Library (ITIL) and
follows predefined ITIL incident, problem and change management
processes in place for each customer when working to resolve
customer requests or outages.
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- Maintains current knowledge of core service offerings and SLAs.
Understands all Logicalis service offerings to better support
customers as well as expanding any service offering to current
customers.
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- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization\'s values.
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- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
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- Supports and conducts self in a manner consistent with customer
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certification
Equivalent combination accepted.
Education
- High School education or GED.
Experience / Technical Requirements
- 2 years of experience in multiple technologies, including any of the
following:
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- Windows Server administration: 2012, 2016, 2019, Active Directory,
Group Policy
- Linux Server administration
- Clustering: Citrix, VMware
- Backup Solutions: NetBackup, Veeam, Azure Recovery Services Vaults
- Network technologies: Cisco, switch/route, ASA, IPT, UCCX
- IBM Technologies - AIX or Series i
- Microsoft Azure administration, Azure Virtual Desktop, Azure Active
Directory
- Microsoft 365 Administration
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- Experience working in an ITIL-based incident tracking system
(Service-Now).
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- Understanding of network and server monitoring tools and
technologies.
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- Proficient use of Microsoft Office applications.
Certifications
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional (MCITP)
- Red Hat Cert fied System Administrator (RHCSA)
- Linux Certified Administrator (LCA)
- Cisco Certified Network Associate (CCNA)
- Microsoft Azure Administrator (AZ-104)
- CompTIA A+ / CompTIA Network+
Other Skills and Abilities
- Ability to execute tasks, projects, and troubleshooting with minimal
supervision and with a sense of urgency.
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- Detail-oriented with the ability to multitask and prioritize to meet
critical SLA deadlines.
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- Excellent customer service and interaction skills.
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- Outstanding verbal, written, and technical/business communication
skills.
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- Must be able to accommodate requests from multiple customers and
Logicalis Account Executives and respond in a timely fashion.
Physical Demands
The physical demands described here are representative of those that
should be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is required to
either be sitting, standing, or in a similar posture as well as talk,
see, hear