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The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and dynamic Clinical Supervisor of Ambulatory Care Services, Registered Nurse V.The Clinical Supervisor of Ambulatory Care Services is responsible for overseeing and coordinating the administrative aspects of care for the Primary Care and Specialty Clinics, Radiology Procedures, and the Employee Health Office. Serving patients and clients from DPH, DOC, DMH, DDS, shelters, and the community, the Clinical Supervisor ensures the effective utilization of resources to enhance patient care. This role encompasses the oversight of all clinical activities within the Ambulatory Care Center, guaranteeing that the nursing process is applied upon each patient’s admission and that an appropriate care plan is executed. Additionally, the Clinical Supervisor integrates Lemuel Shattuck Hospital’s nursing standards, policies, and procedures with state and federal laws and regulations to maintain excellence in clinical practice. /_Hours:_/8:30AM-5PM, Monday-Friday with Weekends Off /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/// * /Oversee and coordinate the administrative aspects of care for Primary Care and Specialty Clinics, Radiology Procedures, and the Employee Health Office./ * /Maintain and evaluate continuity of nursing care, ensuring compliance with TJC and CMS regulations./ * /Integrate ACC Department philosophy and standards with professional practice for quality management and improvement of care./ * /Promote performance improvement and educational development based on nursing theory./ * /Collaborate with nursing leadership to assess and improve performance and integrate findings into nursing practice./ * /Provide administrative oversight through statistical analysis, incident reporting, and multidisciplinary meetings./ * /Supervise subordinates, arrange training, and initiate disciplinary actions when necessary./ * /Monitor medication variances and analyze trends in collaboration with the Pharmacy Director./ * /Maintain knowledge of patient health status and report staffing needs to the Director of Clinical Services./ * /Review and evaluate critical practice areas and ensure compliance with Hospital P.I. Plan./ * /Direct staff in delivering comprehensive care across multiple clinics./ * /Communicate and encourage participation in the hospital’s mission and strategic goals./ * /Plan and evaluate staff development programs to address clinical needs and promote career development./ * /Maintain educational, competency, and credentialing records for all staff./ * /Oversee Employee Performance Review Systems and set goals for staff development./ * /Ensure personal and professional development by staying current with nursing practices and certifications./ * /Advocate and act as a resource for staff, patients, families, and the community regarding hospital policies and procedures./ * /Contribute to safety, risk management, and infection control programs./ * /Assess and provide age-appropriate and culturally sensitive care./ * /Ensure continuity of care through proper communication and hand-off policies./ * /Oversee emergency preparedness training for all licensed staff./ * /Respond to Code Blues and emergencies, providing corrective action plans./ * /Prepare quarterly statistical analysis and maintain policy/procedure manuals./ * /Act as a community resource professional for ACC patients./ * /Provide education and competencies for IV insertion and management./ * /Assist physicians with bedside procedures./ * /Oversee the Employee Health Clinic, ensuring compliance with health assessments and injury follow-ups./ * /Identify and analyze trends requiring interventions./ * /Assist the Chief of Cardiology with special tests./ * /Identify staffing needs, conduct interviews, and ensure HR compliance./ * /Conduct investigations and root cause analysis of incidents./ * /Oversee department budget and ensure equipment purchases meet operational needs./ * /Collaborate to ensure coverage for clinics and appropriate billing processes./ * /Monitor compliance with Hospital-Wide TB Prevention Program./ /_Required Qualifications:_/// * /Knowledge of supervision principles, including planning, assigning, and reviewing work, and initiating disciplinary actions./ * /Understanding of training methods and the ability to conduct nursing training./ * /Familiarity with employee performance evaluation methods./ * /Effective communication and report-writing skills./ * /Ability to motivate staff and remain calm in stressful situations./ * /Knowledge of performance improvement related to TJC/CMS standards./ * /Experience with interventions for special client groups (mentally, physically, or emotionally handicapped)./ * /Understanding of custodial care issues for special client groups (e.g., blind, auditorily impaired)./ * /Proficiency in CPR and ACLS measures./ * /Ability to gather information through observation, interviews, and record examination./ * /Ability to interact positively with diverse social, ethnic, and religious backgrounds./ * /Skill in allocating nursing personnel according to patient care needs./ * /Effective performance of ACC nursing duties./ * /Prior outpatient setting experience./ * /Leadership abilities and the capacity to develop programs/initiatives./ * /Conflict resolution and advanced problem-solving skills./ /_Preferred Qualifications:_/ * /Understand patient resources./ * /Comprehend LSH and ACC administrative policies, procedures, and agency forms./ * /Plan staffing schedules and adjust staffing daily according to nursing priorities and clinic needs./ * /Grasp the principles and practices of supervision./ * /Instruct staff on necessary skills for working in Primary Care Clinic, Specialty Clinics, Radiology Procedures, and the Employee Health Office./ * /Inspire staff./ * /Juggle multiple tasks efficiently./ * /Lead a multidisciplinary team during medical emergencies./ * /Stay updated on advanced procedures and protocols to maintain ongoing competency and current trends./ /_About the Lemuel Shattuck Hospital:_/ Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity. Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients. The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness. /_Learn more about:_/// what it’s like to work as a DPH nurse /_Learn more about Shattuck Hospital:_/https://www.mass.gov/locations/lemuel-shattuck-hospital /_Relocation information_//:/https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building /_Pre-Hire Process:_/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website, http://www.mass.gov If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility and (B) of which at least two years must have been in a supervisory, administrative, or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Graduate degree with a major in Nursing may be substituted for a maximum of one year of the required (A) experience.* No substitutions will be allowed for the required (B) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES: Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing . Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination. Special Requirements: Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Medical Services *Organization: Department of Public Health *Title: *Clinical Supervisor of Ambulatory Care Services -RN V Location: Massachusetts-Boston-170 Morton Street Requisition ID: 240009G0