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<p>Wayfair is seeking data-oriented, enthusiastic, and self-motivated candidates for full time positions within our Merchandising Platform team in our Commercial Department.</p>
<p>Merchandising Platform is essential to Wayfair’s mission to offer an unparalleled customer experience in the home e-commerce space. Our mission is to make it easy to create great listings on the company's website, at scale. Great listings drive confidence and inspiration in customers, allow suppliers to get the most value out of the Wayfair platform, thus driving a positive feedback loop that leads to more satisfied customers and suppliers. We are customer obsessed - constantly looking to understand what is adding value & solving what is adding friction to the Merchandising workflow. </p>
<p>Merchandising Operations Associate will have the opportunity to gain experience in core areas at the center of our merchandising & customer experience and contribute directly to the growth and success of the company. This is an ideal opportunity for individuals who are passionate about commercial business and seeking to enter the tech space for the first time and jump start a career at Wayfair.</p>
<p><strong>What You’ll Do:</strong></p>
<ul>
<li>Analyze data, trends, and use resources to improve the quality of our merchandising catalog in order to increase customer satisfaction, trust, and site conversion rates</li>
<li>Partner with cross functional teams to align on strategy and execution, including Category Management, Operations and Tech teams</li>
<li>Leverage data to analyze current Merchandising processes, report on performance trends & satisfaction, and develop business cases for strategic initiatives</li>
<li>Manage communication with internal and external stakeholders</li>
</ul>
<p><strong> </strong><strong>What You’ll Need:</strong></p>
<ul>
<li>Minimum of a Bachelor's degree in finance, accounting, operations, engineering or related field</li>
<li>1+ years of relevant work, internship or school experience</li>
<li>Proficient with Excel/Google sheets</li>
<li>Excellent attention to detail, proactively identifying deviations from expectations and driving solutions</li>
<li>A solution-oriented individual, able to manage time effectively by keeping deadlines.</li>
<li>Strong interpersonal communication with peers, manager, and business partners, able to deliver information clearly and concisely with supporting data.</li>
<li>Self-starter who takes initiative and has an ownership mentality</li>
<li>Highly motivated with a strong work ethic and drive to take on new projects and learn new processes, skills, and technology.</li>
<li>Comfortable in a fast-paced, dynamic environment</li>
</ul>
<p><strong>Possible Team Placements Include:</strong></p>
<p><strong>Top SKU Monitoring Role (Associate)</strong></p>
<p>The Top SKU Monitoring team is responsible for overseeing our most competitive high-revenue products. We monitor their performance, identify suspicious activity, and work with cross-functional teams to ensure that these high-visibility products are both protected from unintentional changes and best positioned to help our customers make an informed purchasing decision. </p>
<p><strong>Merchandising Supplier Success Role (Associate)</strong></p>
<p>This team works with suppliers and cross functional stakeholders to improve supplier satisfaction with Merch interactions by providing suppliers the avenues they need to get help in the manner they prefer, execute on requests and escalations, and analyze supplier pain points to facilitate frustration de-escalation. We create visibility to sub-optimal workflows and partner with teams to improve the supplier and therefore the customer experience.</p>
<p><strong>Business Process Outsourcing Role (Associate)</strong></p>
<p>The Merch BPO Associate is responsible for facilitating the management of an existing offshore labor operation as well as new offshore program onboarding. This role will be key to standardizing offshore labor spend processes through the management and optimization of forecasting and tracking tools. This person will work cross-functionally with offshore stakeholders to guide them through day-to-day operations. Moreover, he/she will work closely with vendors facilitating performance improvement plans and quarterly business reviews. The role will have direct interaction with our vendors across 4 countries (India, Vietnam, the Philippines, Columbia) and key stakeholders across the org. It’s an exciting, unique role, combining partner relationships, cross-functional collaboration with other Wayfair departments, process optimization, and reporting.</p>
<p><strong>PA Launch Pipeline Role (Associate)</strong></p>
<p>This role will be responsible for owning several processes in the SKU launch merchandising workflows and performing internal quality assurance audits of offshore process teams. This role will look to drive new process efficiencies to make sure products launch quickly with compelling merchandising and consistent high quality content according to our standards. This includes managing offshore process teams, identifying roadblocks and coming up with scrappy solutions to overcome them, working with data to monitor key performance indicators, collaborating with stakeholders on merchandising strategy, identifying value-add projects, and driving progress on existing improvement initiatives.</p>
<p><strong>Product Addition Data Accuracy Role (Associate)</strong></p>
<p>Wayfair has millions of products in our online catalog. Many of these are especially large furniture products (like sectionals) or sets that include multiple furniture pieces (like bedroom or dining sets). These products have nuances that impact how we collect information from suppliers, merchandise the products on site, and sell and fulfill these large orders. This role is responsible for overseeing and improving the merchandising processes for these products which require increased attention. These products make up a significant percentage of Wayfair revenue and the work this team drives is highly visible across the company. This position offers the opportunity to work cross functionally, manage vendor relations, develop strong data analysis and communication skills, and optimize workflows. In this role, you will frequently interface with teams across Merchandising, Operations and Tech/ Engineering.</p>
<p><strong>Samples Platform (Associate)</strong></p>
<p>The program’s goal is to ensure customers across platforms and geos get the experience they need to feel confident and place an order. Samples and swatches are table stakes across the industry; top competitors for luxury, SRB, flooring, key upholstery brands and more make both e-commerce and in-store sampling available to their customers.</p>
<p>The Samples Platform associate is responsible for facilitating and managing the digital and orderable sample experience on Wayfair.com & its brands. This role is a key contributor to our team's ambitious OKRs- including creatively improving digital swatch and orderable sample coverage across strategic suppliers and classes to build customer confidence in their purchases and maximize value for Wayfair and the supplier through reduced returns, increased conversion, and customer loyalty. </p>
<p><strong>User Generated Contention Operations (2 Associates)</strong></p>
<p>User generated content (UGC) - e.g. the reviews and photos we receive from customers - is essential to Wayfair’s mission to offer an unparalleled customer experience in the home e-commerce space. Customers rely heavily on this content to build trust when making a purchase, and as such improvements in content capture rates or content utilization on site drive large 7 or 8 figure bottom-line impacts.</p>
<p>This role owns the end-to-end review moderation and authenticity process, ensuring smooth operations and identifying areas for improvement and oversee the offshore team, monitor key operational metrics and SLAs, and become the subject matter expert on review moderation standards. You’ll serve as the primary point of contact for both internal and external stakeholders looking for support leveraging our Supplier Review Programs. You will oversee the overall process, working closely with multiple cross-functional teams to address incoming requests. In addition, you will identify and implement initiatives to streamline and improve the overall process going forward You’ll also support efforts to expand and grow Supplier Review Programs. This will include (i) putting together a review acquisition playbook outlining how suppliers can leverage our reviews programs for different types of SKUs; (ii) work with supplier marketing team to optimize frequency and content of outreach.</p>
<p><strong>Visual Media Factory Supplier Satisfaction Role (Associate)</strong></p>
<p>This role owns our supplier feedback loops for WPI imagery creation, collecting valuable supplier insights into what they do and do not like about our Wayfair imagery. You’ll be responsible for deep diving into supplier data and engaging directly with suppliers and our operations to rootcause the source of poor outcomes. You will partner with operational and QA teams to adjust and/or execute standards to continually improve our output and work with new state-of-the-art AI technologies, ensuring future outputs accurately represent products and meet our suppliers’ needs</p>
<p><strong>Visual Media Factory R&D (Associate)</strong></p>
<p>The visual media factory team exists to enable brands to increase customer engagement and confidence when shopping online by delivering high volumes of high-quality Wayfair Proprietary Imagery (WPI) and videos across merchandising touchpoints using 2D and 3D technology. We leverage carefully selected and trained offshore vendors to create WPI in one consolidated outsourced workflow on operational and quality aspects, we partner with tech to build the platform enabling a seamless system integrated production workflow with increasing complexity and lean overhead. We manage our clients’ needs, relationships with key suppliers and the evaluation of future imagery services.</p>
<p><strong><em>Wayfair's In-Office Policy:</em></strong></p>
<p>All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.</p>
<p><strong><em>Sponsorship:</em></strong></p>
<p><em>At this time, Wayfair does not provide sponsorship for employment authorization for this position.</em></p><div class="content-conclusion"><p><strong>Assistance for Individuals with Disabilities</strong></p>
<p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our <a href="https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU" target="_blank">Accomodations for Applicants form</a>.</p>
<p><strong>Need Assistance?</strong></p>
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<div class="p-richtextsection">For more information about applying for a career at Wayfair, visit our <a href="https://www.aboutwayfair.com/careers/careers-faq" target="_blank">FAQ page here</a>. </div>
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<p><strong>About Wayfair Inc.</strong><br>Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div>