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Chewy Salesforce Architect - Pet Health/Customer Platforms in Boston, Massachusetts
Chewy is looking for a Salesforce Architect to join our Customer Service Platforms team. The Salesforce Architect will be primarily responsible for scaling and supporting our Pet Health B2B offering. Responsibilities include SFDC integration with AWS, customization of our existing Sales Cloud implementation, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development needed for our Pardot implementation, and documenting & configuring systems. This individual will be required to be familiar with Agile processes and effectively communicate, think analytically and solve problems.
What you'll do:
We are looking for a driven individual to take part in our continued rollout of Salesforce.com Sales Cloud, Pardot and related integrations. As part of the Customer Service Platforms team you'll have diverse responsibilities:
Develop in-depth knowledge of several Chewy business processes and systems
Create customizations to our existing SFDC implementation including Pardot and Sales Cloud
Monitor alerts and reports to ensure systems are functioning properly
Configure and customize the Salesforce system
Follow established best practices offering repeatable and scalable business processes
Interact directly with business users to support solution implementation for business needs
Work independently or with team-members and display the ability to coordinate multiple tasks/assignments
Take ownership of aspects of our continued effort to deploy a modern microservices based architecture.
Assist with root cause analysis and provide solutions for production and development issues
Stay current with SFDC, Pardot, AWS and related fields
What you'll need:
7+ years Experience administering/developing Salesforce or Pardot for large organizations - configuration, workflows, reports, rules, etc.
5+ years experience architecting and implementing SFDC customizations, including integration with CI/CD pipelines, automated testing, and Salesforce.com Platform API’s
A demonstrated history of integrating multiple enterprise systems in a microservices environment
Bachelor’s Degree (MIS or CS preferred) or equivalent work experience
5+ years of full software development lifecycle experience including the ability to perform independent analysis
7+ years of experience developing applications in web technologies (ES6, JSON, Node, Java, AWS Lambda, PHP, HTML5, CSS3, etc.)
5+ years of experience working web server technologies
5+ years of experience working with web services (SOAP/HTTP, REST)
Must be team oriented and have a customer service mindset
Self-driven, able to work independently or within a team setting
Results oriented and adaptable
A working knowledge of call center/contact center operations and processes including general knowledge of related applications, databases, and web technology
Position may require travel
Nice to Have
Experience with AWS technologies – Lambda, State functions, SNS, SQS, etc.
Comfortable working with remote team members
Professional Scrum Master Certification
Experience using and implementing automated testing
Certified Salesforce Pardot and/or Sales Cloud Consultant
Certified Salesforce Architect (technical preferred, but will consider application and system)
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com