Support the Facility Manager in the delivery of services to operate and
maintain the property including customer/client services, financial
management, facility maintenance, procurement, and supplier management.
Develop client relationships with key representatives in supporting client's
corporate real estate goals and objectives.
Essential Functions:
Work with Facilities Manager to oversee the delivery of maintenance and repair
services.
Maintain client satisfaction with delivery of Facility Management services and
support programs to increase customer satisfaction
Interface with occupants of selected properties.
24/7 emergency call support and site attendanceisrequired
Follow established escalation procedures and incident reporting procedures
Support work order management for in house staff and vendors as necessary.
Meet or exceed site Key Performance Indicators (KPI's); assist with
monitoring Service Level Agreements (SLA's) monthly to identify
potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by
including driving the development and implementation of IFM best practices and
innovations
Assist in the development and management of operating and capital budgets.
Support the Facilities Manager in the implementation of short and long-term
projects for the client.
Assist in the development and implementation of the annual management plan;
accomplish key performance indicators as identified by the Facilities Manager.
Oversee the appropriatemonthly/quarterly/annualreporting appropriate for
the client.
Maximize utilization of suppliers, preferred vendors/contractors and the
level of spending with Minority/Women owned Business Enterprises (M/WBE).
Insurecompliance with Jones Lang LaSalle minimum audit standards.
Assist in the development and management of the detailed, zero-based annual
operating budgets for each building in your territory.
Develop monthly/quarterly variance reporting on all operating budgets for
each property on a timely basis.
Coordinate discussions with selected vendors or suppliers regarding goal
setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services and goods needed to perform day to day operations
through 3rd party suppliers. This includes writing contract, obtaining
necessary vendor set up forms and reviewing certificate of insurance for
compliance.
Support IFM team to collaborate with account Sourcing team on national and
regional sourcing opportunities to define scope, coordinate supplier
walk-through, and manage national and regional supplier performance at
property level.
Required Knowledge, Skills and Abilities (KSA)
Minimum of two years of industry experience required either in the corporate
environment, third party service provider or as a consultant
Excellent customer, computer, managerial, verbal and written
communication skills
Ability to multi-task and effectively organize responsibilities to achieve
portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency
JLL Is an Equal Opportunity Employer JLL is committed to developing and
maintaining a diverse workforce. JLL strongly believes
in equal opportunity extended to all individuals in all aspects of the
employment relationship, including recruitment, hiring, training,
promotion, transfer, discipline, layoff,
recall and termination without regard to race, color, religion,
belief, creed, age, sex, pregnancy or maternity (including
childbirth and related conditions),
family responsibility (e.g. child care, elder care), nationality,
ethnic or national origin or ancestry, citizenship, marital status,
civil partner status, sexual orientation, gender
identity or expression, transgender status, veteran's status, genetic
information, trade union membership, social position, p litical view or
status as a qualified
individual with a disability, protected leave status or any other protected
characteristic in accordance with applicable law. The company also endeavors
to make reasonable accommodations for known physical or mental limitations of
otherwise qualified employees and applicants with disabilities unless the
accommodations
would impose an undue hardship on the operation of our business and ensures
that employment decisions are based only on valid job requirements.