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Job Family: Customer Services
Req ID: 405877
We enable you to unlock the digital future of our clients! As a strategic advisor & trusted implementation partner in digital transformation & industrial IoT, we support our clients on their unique digitalization journey along the whole value chain. Offering services from consulting to design & prototyping to solution & implementation and operations
Fueled by innovative minds like you, we at Siemens Advanta Development realize the digital journeys of our clients. Every day, our global team of over 9000 experts applies world class technologies and skills to develop future oriented digital products and solutions across a broad range of industrial domains. Reimagine the future with us.
We're searching for dedicated individuals who not only excel in technical skills but also thrive in building positive connections. As a Technical Support team member, you'll dive into solving DCS technical challenges, offering prompt customer assistance, and contributing to the introduction of automation applications, among other responsibilities.
In addition, you'll have the opportunity to engage directly with customers via email or phone, highlighting your superb written and verbal communication skills. Join us and be a part of a diverse team where your expertise and people skills make a real difference!
You'll make a positive impact by:
Speaking and writing in German;
Handling customer technical support cases through phone and email submission;
Basic knowledge of DCS automation systems/ software tools;
Experience in SCADA application and/or automation projects (PLCs, PCS7, etc.) - nice to have;
Involvement in services/projects;
Preparing test scenarios to test service cases;
Understanding troubleshooting and configuration of customer issues;
Identifying, installing and configuring hardware and software solutions;
Diagnosing and repairing faults;
Speaking to customers to quickly get to the root of their problem;
Providing timely and accurate customer feedback;
Talking customers through a series of actions to resolve a problem;
Following up with clients to ensure the problem is resolved;
Managing multiple cases at one time;
Testing and evaluating new technologies.
We value your unique identity and perspective, recognizing that our strength comes from the diverse backgrounds, experiences, and thoughts of our team members. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We also support you in your personal and professional journey by providing resources to help you thrive. Come bring your authentic self and create a better tomorrow with us.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.