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IQVIA Medical Information and Adverse Event Intake Specialist with Spanish language in Bratislava, Slovakia

Our Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.

This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.

This role can be conducted either Home Based / Hybrid / Office based the choice is yours.

RESPONSIBILITIES

Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.

Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.

Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting safety data.

Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.

Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.

Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.

Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Life sciences and/or health knowledge with analytical skills.

Excellent written and verbal skills in English and Spanish (min. C2 / native)

Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.

Excellent attention to detail and accuracy maintaining consistently high-quality standards.

Excellent organizational skills and time management skills.

Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree in a Life Science is required.

Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.

Fluency in English and Spanish (min. C2 / native)

JOIN US

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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