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Global Services Product Manager
General Information
Req #
WD00066665
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, June 21, 2024
Working time:
Full-time
Additional Locations :
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Lenovo is more than a global technology company. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.
As a part of Lenovo SSG (Services Solution Group) the Global Services Product Manager will guide the creation, enhancement, and expansion of Lenovo Services across geographies. The role’s primary objective is to grow, enhance and expand the Services Portfolio and related offerings initially in the area of Configuration and Deployment services. This role requires a dynamic thought leader who is comfortable and effective at influencing across worldwide and regional leadership teams to ensure the product requirements, business objectives, and P&L targets are met.
This role also requires both strategic thought and the ability to leverage qualitative and quantitative data to drive informed decisions and targeted growth initiatives. The candidate should have 5+ years of experience in a combination of IT Technology, Services, or Product Development.
This candidate must have strong leadership skills and the ability to communicate verbally and in writing with stakeholders at all levels. They will further act as a technology-oriented Services specialist and evangelist, both internally and externally. They must be able to communicate complex value propositions often associated with Services solutions and assist in impactful promotional messaging.
Further, the candidate will engage on a day-to-day basis with key contacts in multiple functional areas and business units across Lenovo’s organization. The role will require problem solving capability and a level of operational knowledge and related business matters to be able to help drive program success and provide financial, operational and status updates with recommendations to management. The candidate will need to engage management with an effective, efficient and responsive style.
Key Responsibilities:
Product management and offering development processes
Ability to develop multi-year strategies and execution plans
Deep understanding of service sales product offerings and competitive landscape
Customer insight and ability to identify high value, business outcome objectives
Strong analytical skillset
Strong communication and presentation skills
Collaborative approach & ability to influence across the organization
Awareness, knowledge, experience in and understanding of, IT Services solutions, products, vendors, and the value propositions associated with typical solution offerings.
Work with the Portfolio Management Team to create customer guided, portfolio level, Multi-generational product plans.Engaging customers and collecting market data from credible sources to identify high value, business outcome objectives.
Perform within a Product Lifecycle Process, completing the associated deliverables in a timely nature with high quality to meet the needs of the program.
Create and maintain business cases, socialize, advocate and gain agreement to the plan globally, establishing inclusion into the forward business commitments.
Participate in the development, proofing and presentation of Solution Sales enablement materials for customers, prospects, business partners and channel.
Support the Solution Sales Specialists by attending/participating in key events such as conferences, trade show booth/exhibitions, focus groups, customer briefings, customer advisory councils, interlocks and related matters.
Establish a relationship with sales and ultimately reference and feedback customers, leading any contractual agreement necessary to include them in the solution release process.Furthermore, leveraging them effectively where possible for mutually beneficial marketing and promotional opportunities.
Assist sales to progress prospective customer engagements forward, while concurrently providing communication/updates at management reviews.
Support all pre and post launch organizational readiness aspects of solution lifecycle processes as it relates to go to market plans and needs.
Must be a change agent that facilitates and supports driving new solution capability for Lenovo globally.
Collaborative approach & ability to influence across the organization
Experience prioritizing and delivering to global markets
Required Qualifications:
Bachelors degree required, Masters degree a plus
5+ years of IT technology, end user support, and/or client device services experience
5+ years of product development or similar experience
Executive level communication & presentation skills
Experience working with global teams and conducting business internationally
What Lenovo can offer you:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement
Base gross monthly salary starts from 3.700 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 14% of your annual earnings.
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Slovakia
Slovakia