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Overview
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
JOB SUMMARY:
The HOA Quality Control Specialist works under direct supervision performing review of various department functions to ensure compliance with department process and procedures have been followed as applicable. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources.
Responsibilities
Review activities and related documents for accuracy, consistency, and compliance with business guidelines and bank policies. Tracks discrepancies and ensures any identified issues are remediated.
Requires attention to detail and a high degree of accuracy regarding assigned tasks.
Has opportunities to recommend new options to enhance productivity and procedural recommendations related to process improvements; however, comprehensive process decisions are made by management and in accordance with guidelines.
Reviews quality results and identifies process gaps and helps determine solutions.
Communicates regularly with department Analyst to ensure consistency/quality of processes.
Applies working knowledge of team goals; and, impacts the business by ensuring the quality of the tasks or services provided.
Perform other duties as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.
Qualifications
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
Basic knowledge of MS Office products
Knowledge of bank core systems, various bank polices and customer contact center procedures
Excellent written and verbal communication skills
Excellent interpersonal and customer service skills
Strong organizational and time management skills
Ability to work collaboratively to accomplish daily tasks
Ability to work in a team environment
Requires tact and diplomacy when exchanging complex or sensitive information with others; is sensitive to audience diversity
Required: 1-2 years’ work within Quality Control
Preferred: 1-2 years’ in HOA Servicing
Required: High School diploma or equivalent
SALARY RANGE: $40,000.00 - 55,000.00 USD; Exact compensation may vary based on skills, experience, and location.
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Job Locations US-CA-Brea | US-GA-Norcross
ID 2024-3801
Category HOA Services (NASHOA)
Type Regular Full-Time
Equal Opportunity Employer
PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.