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Kirkhill, Inc. welcomes people who share our determination and high standards to join us in doing work that moves the world forward. We design, manufacture, and market highly engineered products and systems principally for the aerospace and defense markets. Kirkhill, Inc. a wholly-owned subsidiary of Transdigm, is a leading diversified manufacturer of highly engineered, organic, and in-organic elastomer based products.
**Job Summary This position reports to the Business Unit Manager and is responsible for Customer fulfillment from the receipt of a contract through final shipment of product to the Customer. Direct customer contact and relationships are utilized to ensure Customer contracts achieve Customer Satisfaction for assigned Customers, Products or Region. Requires regular customer interface and then ensuring Operations and Kirkhill departments are aligned for on-time delivery of quality product to the Customer.
Primary Responsibilities
Overall customer ownership and primary focal for communication - Schedule, technical, cost/margin
Work with customers to prioritize - Line of balance utilization with transparency and effective communication
Establish attainable goals and supporting tactics to achieve business objectives
Define, monitor, control and executes delivery plans - Timeline, constraints and roadblock elimination
Performance tracking - Metrics (KPIs), scorecards, weekly reports (schedule, quality, risk and C/A)
Provides expectations to management and customers - Reviews, elevation, commitments
Elevate risks and take action - Rapid resolution of customer facing issues
Demand assessment and ensure resources are available to meet demand - SIOP
Improves linkage between operations and customers
Ownership over constraints impacting delivery or quality.
Facilitate customer site visits - Ensure the organization is prepared and customer expectations are met
Disseminates program requirements to other Kirkhill departments.
Monitors schedules, issues and communication to ensure satisfactory completion of contract requirements within schedule and budget constraints.
Reviews, discusses and resolves program issues with various Kirkhill functional departments.
Hosts meetings with various departments to review program milestones and implements corrective actions as needed.
Identifies program/contract risks and manages appropriately. Escalates as appropriate for visibility to the Kirkhill management team.
Teams with contracts, sales, finance and Kirkhill management to assist in bidding and award negotiations directly with the customer.
Prepares and presents monthly program reviews on status of schedule, financial, risk mitigation, manpower and other aspects of assigned programs.
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