GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!
Front Desk Manger - $53,000+/year
The Lodge at Breckenridge, managed by Guest Services, is now hiring a
Front Office Manager to assist with hotel operations. Candidates must have
experience in Hospitality Management as well as be highly customer service
oriented. This position includes working evenings, weekends, and holidays.
This position pays $53,000 - $57,000/year.
Guest Services, Inc. offers competitive pay and amazing benefits such as
medical, dental, vision, a 401K savings plan, paid time off,
employee discounts at recreational and lodging facilities nationwide, and
more!
JOB SUMMARY
The Front Desk Manager oversees the front desk operations, including
checking guests in and out, reservations, and monitoring of the
switchboard, while ensuring overall excellent guest service.
ESSENTIAL FUNCTIONS
Receive direction from the Unit Manager and assist in the overall management
of the unit's operations. Assist in planning and developing daily operations
for Front Desk operations; forecasting and analyzing sales and revenue,
labor, and profit; ensuring compliance with established budget; and
scheduling, supervising, and participating in the operational duties
specific t
Assist in recruiting, supervising, training, scheduling,
disciplining, reviewing, and directing the front desk staff.
Respond to guest inquiries and resolve customer complaints.
Ensure all cash and cash equivalents are accounted for and balanced at the
beginning and end of each work shift.
Maintain and ensure safe facility environment including standards for
maintenance and upkeep of unit's equipment, housekeeping, sanitation,
dress, cash control, and employee hygiene. Notify Unit Manager of all
unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company's image when interacting with clients,
guests, associates, and vendors.
Perform unit opening and or closing procedures.
Maintain awareness of safety issues, and report them immediately to your
manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma. Bachelor's Degree or related customer service
experience preferred.
Clerical skills including typing, filing, office machine operations,
cash register operation, maintenance of records, and the ability to
undertake multiple tasks simultaneously.
Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
Demonstrated talent for interacting with a wide variety of people; ability
to effectively organize and coordinate multiple priorities; ability to learn
and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other
communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements
from place to place within the unit. Bend, lift, carry, reach/extend
arms and hands above shoulder height frequently, or otherwise move in a
constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs.
frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the
speech of customers and co-workers and the ability to speak clearly so that
you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees
in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
Typical office equipment (computers, phone system, fax, copiers,
scanners, among others).
Reservations system. POS system.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or protected Veteran status.