GENERAL SUMMARY: The Installation Technician (I.T.) lives VIP\'s mission
to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP
culture and following VIP processes to ensure that customers get a
different & better experience. An I.T. must work effectively and safely
to ensure good communication, teamwork, and operation in serving
customers. The I.T. is responsible for effective repair and replacement
of automotive tires, parts, fluids, and accessories and ensuring these
services are done right the first time. An I.T. is expected to comply
with company safety, loss prevention, and customer service programs as
well as established policies and procedures and municipal, state, and
federal regulations. DUTIES & RESPONSIBILITIES: * Makes sure that
workplace safety is Priority #1. Follows all safety policies, completes
all safety-related training, locks out any unsafe equipment, and reports
any unsafe conditions or actions to a member of Management. * Provides
automotive repair and maintenance services for customers, including but
not limited to: Tire Services, Oil Changes, Under hood Services
(Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle
Inspections (MPIs), Wheel Alignments and Preventive Maintenance
Services. * Ensures a valid Service Work Order is initiated prior to
initiating service on a vehicle and ensures it is visibly displayed with
the vehicle while it is being serviced. * Ensures an MPI is completed
prior to initiating service on every vehicle and actively supports and
participates in the 5-for-5 Customer Engagement Process. * Ensures the
Service Work Order and any required printouts are completed and returned
to the Service Desk with the vehicle keys upon completion of service. *
Obtains needed parts only from a member of the Desk Team (Service
Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns
all unused parts to the Desk Team after completion of service. *
Returns cores, batteries and used tires to designated security areas for
appropriate handling. * Maintains a minimum average productivity of 50%
during any consecutive sixteen-week period. * Follows VIP?s quality
service policies to ensure work is performed in accordance with VIP
quality standards. * Completes all required training and certification
for the position. VIP Processes, Essential Duties & Responsibilities *
Take and pass all required and assigned LMS training * Complete all
required safe equipment operation training * Become a Licensed State
Vehicle Inspector (state-specific requirement) * Become T.I.A basic
automotive tire service (BATS) certified and T.I.A. advanced TPMS
certified * Become ASE certified in G1, A4 and A5 * Train, support and
deliver the 5-for-5 process to educate our customers about their
vehicle\'s condition * Attend meetings and training sessions as needed.
Typically, several times per year. Quality, Safety & Housekeeping
Responsibilities Road tests vehicles as necessary after service to
ensure safe and satisfactory operating conditions Secures and locks
customer vehicles when returning vehicles to parking lot upon completion
of service Installs seat and steering wheel covers and floor mats prior
to entering customers? vehicles Maintains a clean work area clear of
debris, cores, unused parts and stray tools and equipment Maintains and
cleans shop equipment immediately after use by removing debris, grease,
chemicals, etc. Participates in daily and weekly shop maintenance
programs as designated by Service Management Complies with established
safety and loss prevention programs to include protective eyewear Click
on MORE INFORMATION to see the full job description.